Job Description

Platform Housing Group is a not-for-profit organisation that reinvests profits into building more homes and engaging with communities.


We are looking for compassionate and reliable individuals to join our relief pool as Relief Housing Tenancy Support Workers, providing essential cover across our supported housing schemes for our residents aged 55 and over.


In this flexible, relief role, you will play a key part in supporting residents to live safely and independently. The work is varied and may include responding to emergency calls, carrying out welfare checks, completing basic health and safety tasks, and ensuring general tenancy and scheme-related responsibilities are met.


Shifts vary depending on need and include daytime hours, overnight sleep-in shifts (sleep in allowance of 71.77 per sleep in). You'll be expected to cover holidays and sickness with the expectation you'll be able available with notice where possible.


This is a valuable opportunity to gain experience in the housing or care sector. Three Relief workers are needed in the Herefordshire area. Relief workers must be able to travel to multiple schemes within these areas. Opportunities may be available to work across both Worcestershire and Herefordshire.

About You

You'll be flexible, dependable, and confident working independently. You'll feel comfortable supporting older people and will remain calm and reassuring in emergency situations.


You'll have excellent people skills, great communication skills and ensure the best customer service is delivered to our residents. You'll have experience of working with people over 55 and have some understanding of their needs.


You'll also be able to travel between the sites in Herefordshire, to meet the needs of the role. In addition, you'll also be comfortable in lone working.


This role will be ideal if you're looking to gain experience alongside other commitments.


The role will require an Enhanced DBS check and you'll have the ability to travel across sites.

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.


You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.


We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.


Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.


If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.