Job Description

Relief Scheme Manager (Retirement Living)

Salary: Starting from 28,969.00 per annum

Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)

Location: Chestnut Court, Stanwell, TW19 with travel across Staines, Surrey and Bromley also required. (Mileage paid)

Driving licence and access to car essential.

This role requires an enhanced DBS

About A2Dominion

We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Why this role matters - and why at A2Dominion

As a

Relief Scheme Manager

with A2Dominion, you're at the heart of where we make the biggest impact - in people's homes and communities. Our schemes support older and vulnerable residents to live independently with dignity, and you'll make that happen by keeping the service safe, connected, and genuinely welcoming. You're the familiar face people trust - the one who notices when something's off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.

You'll love this job if you...

Genuinely enjoy working with people and building trust Are organised, self-sufficient and not easily fazed Can spot when someone needs help - and act early Stay calm under pressure and take a pragmatic, professional approach Can have honest conversations while staying kind and clear Care deeply about helping older and vulnerable people live well

Key responsibilities:

-Health & Safety and Fire Checks - Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.


-Safeguarding - You'll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services' where appropriate.

-Partnership Working - Liaising with care providers, GPs, social services, families - keeping it all joined up.

Being the 'go-to' - You'll be the first port of call for residents, families, and professionals alike. Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this. Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors. Responsible for customer engagement and consultation, facilitate customers' aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all. To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB. Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.

More about you:

Intermediate MS Office skills and willingness to learn new systems Experience in a customer-facing role within care and/or support Proven experience of working with vulnerable people and community groups Confidence with health and safety basics Sound working knowledge of safeguarding legislation and best practice frameworks.

Nice-to-haves:

Level 3 in Housing or Supported Housing Health & Safety qualification Knowledge of welfare benefits like Housing Benefit or UC

Application process

Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.


Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Closing date for this role is Friday 18th July 2025; we reserve the right to close this role upon appointment of a successful candidate.