Job Description

JOB TITLE:

Relief Security & Enforcement Officer

LOCATION:

Poplar

PAY RATE:

17.00 per hour

TYPE:

Zero Hours

THE ROLE:

The purpose of your role as Relief Security and Enforcement Officer is to look after overall security of the network, starting from security checks and up to responding to security and safeguarding incidents. SEOs are key staff that will ensure the network is safe for all staff, passengers and public by employing their skills and knowledge while completing a variety of deployments on the network.

-To always act as ambassadors for Amulet.

-Provide customer care support to passengers when not completing security and safeguarding duties.

-High profile visible presence on train and at stations.

-Support on BTP policing Initiatives.

KEY RESPONSIBILITIES:

Safeguarding of vulnerable people on the railway Reduction of Trespass and train surfing incidents Reduction of general anti-social behaviour Response to unsheltered sleeper call outs Reduction of unsheltered sleeping and substance use on the network Reduction of asset vandalism Customer support with travel and general queries Support on revenue disputes and work-related violence incidents Assist with Fire or First Aid incidents Report suspicious and criminal activity in line with intelligence gathered Deter and detect any type of crime on the railway Enforce the rules and regulations pertaining to the network, as per your delegated authority Engage with passengers and build community relationships. Safely re-set escalators on the route of deployment, as and when requested Assist in station evacuations during fire alarms Issue penalty fares where applicable for breach of byelaws Monitor passenger behaviour and resolving any anti-social behaviour at the allocated location/route Report all witnessed security incidents and issues using appropriate methods High-visibility security patrols at set locations Ensuring understanding and demonstrable implementation of the company Values:
Always do right

Always seek better

Always put people first

Be proactive

We listen

To produce concise but detailed reports on all relevant incidents. To complete reports via Incident reporting procedures. To liaise effectively with any outside contractors/ stakeholders / emergency services to ensure minimal disruption at the train station. To facilitate the flow of information.

PERSON SPECIFICATION:

An appetite for achieving and maintaining the highest standards. Ability to read and write English, with a good level of spoken English. An ability to use Microsoft applications/software and ability to be trained on other in-house software. Excellent written and verbal communication. Conflict management and de-escalation skills. Professionalism. Customer Focus. An ability to work as part of a team. Ability to communicate and work effectively with customers, employees, and teams at all levels. Must be always smart in appearance and wear the supplied uniform at the standards required. Able to work under pressure. To carry out other related duties as required in keeping with the grade and purpose.

LICENCE REQUIREMENTS:

You must have a current SIA Door Supervisor Licence. You must have a Manual Driving Licence

DESIRABLE:

Possession of a First Aid at Work Certificate and/or Fire Marshal is desirable.

INTERVIEW REQUIREMENTS:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

We are employee-owned, making you a beneficiary of our future success Up to 28 days paid holiday (accrued & pro-rata) including bank holidays. Enrolment in NEST pension scheme. Training and development opportunities. Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting. Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards. Full company uniform

ABOUT AMULET:

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years' experience in delivering forward-thinking, industry-defining solutions. Amulet's customers have the backing of one of the UK's fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality, Diversity, and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Job Type: Full-time

Pay: 17.00 per hour

Benefits:

Company pension
Experience:

security: 1 year (preferred)
Licence/Certification:

Manual Driving Licence (required) First Aid Certification (preferred) SIA DS Licence (required)
Work Location: In person