Job Description

Relief & Cover Team - Security Concierge - Flexible Assignments (Ad-Hoc)

Please note:

this role is

not for regular set shifts

. It is an

ad-hoc, flexible assignment

opportunity -- providing cover at short notice for sickness, holiday, and new site mobilisations. Successful team members who show reliability and flexibility with these shifts are always first in line for longer-term or permanent roles as they arise.

Are you an experienced security professional with a passion for safety and service?

We're expanding our trusted

Relief & Cover Team

, providing high-quality, flexible cover across multiple premium student and residential sites within about 45 minutes' travel of your home.

Key Responsibilities

Front Desk & Access Control

- greet and register residents, visitors and contractors; manage entry and exit processes with professionalism and warmth.

Patrols & Visible Presence

- conduct regular internal and external patrols, deter risks and provide reassurance to residents.

Alarm & Incident Response

- respond quickly to fire, intruder or personal attack alarms; liaise with emergency services when necessary.

Concierge Support

- deliver exceptional customer care, ensuring residents, staff and visitors feel safe, supported and valued.

Customer Service Excellence

- resolve queries politely and respectfully; reflect NGS's professionalism and empathy at all times.

Safety & Reporting

- identify and address risks proactively; record incidents accurately using the GuardHouse App.
What We're Looking For

Minimum

12 months' professional security experience

(concierge, guarding, door supervision or control room). Excellent English communication skills -- fluent written and spoken English to engage confidently with residents, parents, visitors and management.

Professional appearance

-- plain white shirt, black trousers, black shoes (no sportswear or trainers) with SIA badge clearly displayed; always smart, clean and presentable.

Strong interpersonal skills

-- calm, respectful and professional under pressure; able to build trust quickly.

Adaptability & initiative

-- comfortable stepping into new environments, taking responsibility and adjusting to different site needs.

Tech capable

-- able to use mobile reporting apps (e.g. GuardHouse).
Essential Requirements

Valid

SIA Licence

(Door Supervisor or Security Guarding).

Right to work in the UK

-- please note: we cannot consider applications from candidates whose visas restrict working hours (for example, most Student Visas or dependent visas with capped hours). Ability to travel within approx. 45 minutes of home, sometimes at short notice or outside normal public transport hours (

own transport strongly preferred

).
Why Join Our Relief & Cover Team

Variety of assignments across premium student accommodation and corporate sites. First in line for permanent and long-term roles when they become available. Professional support from our

24/7 Control Room

and site management teams.
How to Apply

Confirm you hold a valid

SIA Licence

and have the

right to work in the UK.

Submit a short

CV/profile

highlighting your security experience and achievements. Complete the screening questions.
Applications without a valid SIA Licence or less than 12 months' experience cannot be considered.

If you're passionate about safety, service and flexibility --

apply today

and join our trusted

Relief & Cover Team

.

Pay: 12.21-12.22 per hour

Work Location: In person