Job Description

Established in 1998, we are a leading UK broker based in Northampton, predominantly offering luxury car and home insurance products to the affluent. We also provide commercial insurance to small and medium-sized enterprises, as well as a range of financial protection products, with all services being provided nationwide.


We are seeking a diligent individual to provide professional advice to clients, tailoring their recommendations to reflect and respond to the client's unique circumstances and insurance needs. Customer advice will predominantly be provided at the renewal stage to win and expand repeat business, continuing the customer's journey with First Point.


You will be able to recognise and convert sales opportunities, delivering positive and compliant outcomes for customers. Customer retention, as well as creating and capitalising on business opportunities, will be essential to the role.


In addition to servicing customers and building strong rapport, you will also need to support and develop relationships with others, including insurers, business partners, and introducers.


As part of a department at the forefront of the business, being a positive team member is vital to success.


With an unprecedented client base, the standard of our service is paramount. Candidates should demonstrate empathetic, high-quality customer service, sales, and business development skills, with the ability to deliver them effectively. You will be expected to demonstrate this by commanding confident communications and promoting positive customer outcomes at all times. Competent communication skills will be required for telephone, written, and occasionally face-to-face interactions.


Candidates will be highly organised and able to display effective time management and technical skills, accurately and competently processing and handling all transactional duties at all times.







What we're looking for


The ideal candidate will be career-minded and prepared to go the extra mile to achieve results. Someone who can think on their feet, working independently and as part of a team. You should be well-organised, selfmotivated, and approachable with a positive outlook towards your work. An interest in career and skills development will be highly favourable.







Your employment background should include


At least 12 months of motor and/or home insurance experience At least 12 months of work experience involving frequent and direct customer liaison, sales, negotiation, customer service and other duties in a customer-centric business Frequent and competent use of Microsoft applications, including Word, Excel and Outlook Experience working with structured procedures and deadlines Administrative experience Knowledge and understanding of FCA regulations Chartered Insurance Institute (CII) qualifications





Key responsibilities and tasks


Servicing inbound and outbound calls to existing customers to the highest standards Providing professional advice based on a comprehensive assessment of the client's needs and circumstances Competently fulfilling company procedures to deliver positive and compliant customer outcomes Accurately processing policies, associated transactions, and documentation (Acturis and MS Office) Nurturing and developing client, insurer and business partner relations (in and occasionally out of the office) Negotiating terms with both clients and insurers Selling and cross-selling a range of insurance products Developing and improving existing processes to enhance our service and customer journey Providing support and advice to colleagues with all enquiries General clerical and administrative duties





Employment package and benefits include


Monday - Friday 9am - 5.30pm with an hour allocated for lunch 28 days' entitlement increasing to 35 days with length of service Regular social and team-building activities, including seasonal out-of-work events Promotional and partnership events, including supercar shows & exclusive meets Subsidised healthcare insurance. Loyalty bonuses every 5 years Enrolment bonuses when introducing others to employment Discounts on all insurance products Eye care vouchers, an in-house savings scheme, and a flexible pension scheme




Location and environment


Spacious open plan offices located in Moulton Park, Northampton An adjacent and dedicated office for recreation including internal bike storage, shower & changing facilities, comprehensive kitchen & dining area, comfy sofas, and other mod-cons such as Xbox One, SONOS, WiFi & Table Football Greggs & Bewitched Coffee, less than a minute walk Tesco Express, Pharmacy and Chip Shop, 10-minute walk Weston Favell Shopping Centre and Kingsthorpe Front, less than 10-minutes by car Exclusive on-site parking Approx. 15 minutes from the M1 junction 15 and approx. 25 minutes from junction 16 3-minute walk to the local bus stop with buses running regularly to Northampton Town Centre Voi Scooters operating locally





Professional development


Regular quality assurance assessments with development feedback support On-site and off-site training and development programs Financial support for industry led qualifications with the Chartered Insurance Institute (CII)





Salary and Applications


The basic salary is negotiable and dependent on age and experience, starting from 30,000 plus performance related bonuses.


If you would like to make an application please download and complete the application form below and email it to careers@firstpoint.co.uk along with your CV.