Job Description

Company Overview

At Insured Health, we're more than just a leading independent private medical insurance intermediary. We believe in protecting people's wellbeing and helping them feel secure about the future. Our mission is simple: to guide clients towards the right insurance policy for their unique needs, with professionalism, empathy and a personalised approach.

Summary

We're looking for a

Renewals & Retentions Advisor

to join our supportive team. In this role, you'll play an important part in building lasting relationships with our clients, making sure they feel valued, understood and confident about their choices. By offering thoughtful advice and exceptional service, you'll help our clients stay protected and supported throughout their journey with us.

Responsibilities

Take the time to listen to and understand clients' needs, ensuring they feel heard and supported. Provide clear and tailored insurance solutions that fit each client's personal situation. Communicate with empathy and professionalism when handling queries or concerns. Keep accurate records and use insights to better serve our clients. Recommend additional cover options that may benefit clients, in a way that feels supportive rather than pushy. Handle phone conversations with warmth, clarity and confidence. Work closely with your colleagues to share ideas and improve how we support our clients. Keep up to date with the latest products and industry insights, so your advice is always relevant and informed. Help resolve any issues smoothly and with care.
Qualifications

Experience in customer service or advisory roles (insurance background helpful but not essential). Strong communication skills, both written and spoken, with the ability to build trust. A confident and professional phone manner. Ability to recognise client needs and suggest solutions that genuinely fit. Experience in recommending additional products or services is a bonus. Attention to detail to ensure accurate information and records. A proactive, problem-solving mindset with a genuine focus on people and relationships.
Why Join Us?

Be part of a company that values compassion, collaboration and integrity. Develop your skills in a supportive environment where your ideas matter. Work with a team that celebrates success together and puts people first. Help make a positive difference to clients' lives by giving them peace of mind.
Call-To-Action

If you're passionate about helping people feel supported and secure, and you want to thrive in a friendly and dynamic environment, we'd love to hear from you. Apply today and take the next step in your career with

Insured Health

.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Benefits:

Company pension Free parking On-site parking Private medical insurance Referral programme
Ability to commute/relocate:

Sheffield S4 7UD: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Location:

Sheffield S4 7UD (preferred)
Work Location: In person