Job Description

TO APPLY, PLEASE COMPLETE THE APPLICATION FORM VIA OUR WEBSITE.

CV'S WILL NOT BE ACEPTED.

https://www.rykneldhomes.org.uk/about-us/jobs-and-careers/current-vacancies/

Key Accountabilities

To be responsible for providing a professional, telephone based income collection service for customers who are in arrears.

To ensure customer accounts are managed and progress through the enforcement process, all pre-court protocols are adhered to as required up to and including Notice, (excluding applications to and attendance at Court, evictions and home visits) and high levels of customer care and information accuracy are maintained.

To take customer payments, set up and amend direct debits, agree repayment plans where customers are in rent arrears and apply system updates to customer accounts where there have been tenancy or payment method changes.

Taking a lead on offering support and advice to customers, working alongside other teams to provide signposting information and making referrals to third party organisations where customers can access the necessary support to sustain their tenancy.

Job Types: Part-time, Temporary
Contract length: 15 months

Pay: 15,807.00-17,899.20 per year

Expected hours: 22 per week

Benefits:

Company pension Flexitime Free parking On-site parking
Work Location: In person