Job Description

Due to a recent promotion, we have an exciting opportunity for a Rent Payment Officer to join our Income Team. You'll help deliver a proactive and customer focused service, ensuring that rent and service charges are recovered in a timely and efficient manner.



This role will be covering a region across Midland Heart stock and will require regular travel across Birmingham - this is required as a minimum once per week where you will be visiting numerous Tenant properties across the region. The successful candidate will also need to be able to travel across the Midland Heart geography (East and West Midlands) regularly and at short notice.

As a Rent Payment Officer, you will:

Pro-actively contact customers using a variety of contact methods in order to negotiate affordable repayment agreements, paying particular attention to personal circumstances and level of income.



Visit customers in their home to provide rent related support and advice.



Represent Midland Heart in Country Court possession proceedings.



Conduct property viewings and sign up new tenancies.



Update and maintain computer records of recovery action taken on internal systems (Northgate), including payment arrangement information and payment methods.

Our ideal candidate will have:

Experience of providing support and advice to customers around sustaining their tenancy.



Experience of working in an income collection/advisory role in Housing.



Customer services experience including face to face, over the phone and via email.



Knowledge of the welfare and benefits system.



Please be aware, we're unable to accept applications without a Cover Letter for this role. Your Cover Letter should clearly reference the role you are applying for as well as linking your relevant knowledge and experience to the criteria highlighted above and in the role profile.



Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).



Interested? Scroll down below for a full Role Profile. To apply, please register on our candidate portal and submit a detailed CV and covering letter highlighting your relevant experience in relation to the role.



We're proud to be a Disability Confident Leader. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.