Job Description

Job Purpose

An excellent opportunity for an experienced Income Officer to join a busy Rent Service Team. The role focuses on maximising rent collection, managing arrears cases, and ensuring compliance with housing legislation and protocols. The postholder will provide advice and support to vulnerable residents, make referrals to appropriate agencies, and contribute to service improvements in arrears recovery practices.

Key Responsibilities

Manage a designated patch of residential and non-residential accounts to maximise rent collection. Ensure adherence to the pre-court action protocol in all arrears management activities. Monitor accounts, take appropriate recovery action, and manage arrears cases from early intervention through to court proceedings if required. Respond to enquiries from residents in a professional, customer-focused manner. Provide advice and support to vulnerable residents, making referrals to support agencies where appropriate. Identify and share good practice in arrears recovery to improve team performance. Maintain accurate records on Northgate and other housing management systems. Work collaboratively with other services including Housing Management, Welfare Benefit, and Legal teams. Contribute to achieving team targets and key performance indicators.

Person Specification

Qualifications & Education

Educated to a good standard or equivalent relevant experience (Essential).

Experience

Experience managing rent arrears cases (Essential). Experience of tenancy management processes including successions, abandonments, and use and occupation (Essential). Experience dealing sensitively and effectively with a diverse customer base (Essential). Experience working in a customer-focused environment (Essential).

Knowledge, Skills & Abilities

Knowledge and understanding of tenancy management and legal aspects of housing management, including arrears recovery methods (Essential). Proficiency with Northgate housing system and Microsoft Office packages (Essential). Excellent written and verbal communication skills. Ability to deal effectively with difficult customers, both face-to-face and over the phone, remaining calm and professional. Strong organisational skills and ability to work under pressure to meet deadlines and KPIs. Analytical, logical, and methodical approach to problem-solving.

Pre-Employment Requirements

Proof of Right to Work in the UK (e.g., valid passport or photo ID). National Insurance Number.

How to Apply

Click

'Apply Now'

OR send your CV to:

adarsh.thomas@centurionstaunch.co.uk

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All applications are handled in line with GDPR and Data Protection legislation. Personal information will be used only for recruitment purposes and not shared with third parties without consent.

Reference ID: RQ1588490

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 2.5 months

Pay: 22.58 per hour

Expected hours: 36 per week