Rental Customer Advisor
Job Description
We\xe2\x80\x99re looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in our Ayr Car and Van Rental branch.
Hours
42.5 hours per week, 5 days out of 7 including weekends
About the role
As part of a busy Arnold Clark Car & Van Rental team, you\xe2\x80\x99ll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
- Using your brilliant communication and organisational skills to ensure your branch\xe2\x80\x99s task list is actioned.
- Handling customer complaints and queries.
- Monitoring and controlling expenditure.
- Running daily reports and ensuring they\xe2\x80\x99re acted on.
- Helping to promote the branch and keeping customer experience core to your focus.
- Occasionally covering at other branches when needed.
- Strong administrative skills.
- Demonstrable ability to work effectively as part of a team.
- Good communication skills.
- The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.
- A full UK driving licence.
- Previous experience of working in the rental industry.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do \xe2\x80\x93 diverse in our make-up, united in our goals.
To find out more about , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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Job Detail
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Job IdJD2992619
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAyr, South Ayrshire, United Kingdom
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EducationNot mentioned