Job Description

U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Dorchester. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll plaU-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Dorchester. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

About the Role

Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.

Role Responsibilities

Deputise for the Multi-site Branch Manager in his/her absence Answer incoming telephone enquiries promptly Enter booking details onto the system and process sales order agreements, including preparing invoices Promote the Company at every opportunity To provide full support for all office activities and filling management system Check vehicle at end of hire for damage, using appropriate system, as and when required Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required Administering Rental Hire Contracts Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards Utilising internal systems for creating and processing vehicle bookings Any other duties as required

Requirements

About You

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

Full clean UK driving license Positive "Can do" attitude Ability to thrive in a fast-paced, changing environment Strong team player Commitment to providing excellent customer service Excellent telephone manner and communication skills Ability to work under pressure and meet deadlines Resilience in handling customer queries and complaints

Benefits

About Us

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave Training and development opportunities Discounts at 3,000+ stores Free eye tests On-site parking where available Competitive pension Employee discount across U-Drive branches * Employee Wellbeing Program