Job Description

About the Role:

We're looking for a proactive and highly organised

Repair & Service Coordinator

to take ownership of our aftercare operations -- including servicing, repairs, engineer scheduling, and customer support. You'll be the key link between our team of engineers and our customers, ensuring all service jobs are planned, communicated and executed efficiently.

This is a hands-on, full-time office-based role suited to someone who thrives on juggling tasks, solving problems and keeping things running like clockwork. You'll work closely with our Sales & Operations Director to maintain high standards of service and continuously improve internal processes.

Key Responsibilities:

Coordinate and manage the

repair and servicing side

of the business. Maintain the

engineers' diaries

, scheduling installations, service visits and repair appointments.

Communicate clearly

with customers regarding appointment times, follow-ups and queries. Plan engineer routes to ensure maximum efficiency and reduced travel time. Liaise daily with engineers to ensure they are fully briefed and supported. Track and manage

open cases

, ensuring timely resolution and customer satisfaction. Order and monitor stock levels for parts and tools related to service and repairs. Record all jobs, notes and updates accurately in internal systems. Work closely with management to ensure systems and procedures are followed. Flag and resolve any scheduling conflicts or customer escalations promptly.

What We're Looking For:

Experience in

scheduling

,

service coordination

, or

admin support

roles. Strong organisational skills and ability to manage multiple priorities. A confident communicator -- clear, friendly and professional. Solid problem-solving mindset with a calm, can-do approach. Comfortable with spreadsheets, email systems and digital calendars. Team player who can take ownership and run their own day effectively. Experience working with engineers, tradespeople, or field service teams is a bonus.

Why Join Us?

Be part of a fast-growing, forward-thinking business in the health & wellness space Friendly and supportive team culture Varied role with room to grow and take ownership Real impact -- your work will directly improve customer experience and operational success

Location:

Office-Based - 3 Wold Farm Industrial Estate, Old, NN6 9RH

Hours:

Monday to Friday: 09:30 - 16:30 (32.5 hours per week - plus 30 mins break per day)

Salary:

Starting - 23,000, raising to 25,000 following successful probation.

Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Company events Company pension On-site parking
Licence/Certification:

Driving Licence (preferred)
Work Location: In person