Job Description

You will need to reliably commute to Rotherham 5 days per week.

Objective:

Ensure excellent customer service & minimise costs by responding efficiently & diligently to Harvest Healthcare's customer orders & enquiries.

Key accountabilities:

The ideal candidate is enthusiastic & has the personal desire to deliver an outstanding customer experience whilst demonstrating the behaviours expected by Harvest Healthcare. They will also have a desire to take ownership in solving queries, and a desire to proactively develop business with distributor accounts. They will make sure that all orders are processed correctly and on time & provide a consistent and excellent service to customers.

General duties:

Manage POD's & provide for customers on request. Follow queries through to a conclusion. Liaise effectively with other departments. Customer service via phone & email. Accurately quote & input customer repairs. Manage purchase orders. Co-ordinate sending goods out, returns & collections. Billing. Proactively resolve customer issues involving other departments if necessary & keeping an up to date log of repairs & collections. Ensure the system has correct stock information on assets.

Person Specification

The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.

Strong customer focus: passionate about customers and the service we provide.

Has gained relevant experience in a customer service or administration role.

"Can do" attitude, decisive with the desire to make things happen.

"Go to" person to resolve daily issues and priorities.

Shows initiative, and proactively proposes solutions to help develop business/grow sales:

The ability to take ownership and to be pro-active in improving efficiency and performance. Credible and confident with customers, suppliers, staff colleagues. Has a strong, confident personality with excellent communication skills. Is a team player who likes to engage with and support business colleagues. A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines. Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights. Able to effectively multi-task and handle periods of high workload. Able to use Sage, Office 365 (particularly Excel) and a CRM system.
Job Type: Full-time

Pay: From 25,917.84 per year

Benefits:

Additional leave Company events Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Experience:

Customer service: 1 year (preferred)
Work Location: In person