Job Description

Work at Hanover

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You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Repairs and Voids Coordinator

(10771)

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Overview

Ref:

10771

Salary:

47,668 - 50,051/annum + Pension & Benefits

Location:

- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh

Type:

Permanent

Posted

04 September 2025

Closing date

22 Sep 2025 22:59





REPAIRS AND VOIDS COORDINATOR ADVERT

Exciting Job Opportunity

Repairs and Voids Coordinator

Location: Edinburgh/Glasgow/Hybrid

Remuneration: 25,764 - 26,792 per annum

Hours: 35 hours per week

The Detail

The Asset Management Department's main aim is to provide our customers with a high quality and customer focused service that maintains our homes to the standards our customers expect. This includes a range of functions such as reactive, void, cyclical and planned maintenance work, in addition to providing technical knowledge and support to the Association and its customers. We are a highly motivated team committed to promoting the vision and values of the Association. Our core skills are administration, communication, problem solving, team working and project management.



This role is a key component of the Repairs and Compliance function, providing essential administrative and management expertise across the team. It will drive continuous improvement and deliver a high-quality, customer-focused service. The role will be visible and accountable, ensuring that the services provided are aligned with our organisational values and objectives, represent good value for money, and maintain a consistently high standard.



The focus of the Repairs and Voids Coordinator post is to oversee activities, manage services and service delivery and, where required, implement or propose changes or improvements.

Main Duties:

Service Delivery and Compliance


Design, implement, and monitor effective processes to ensure statutory compliance and service excellence across repairs and voids.

Proactively manage the reactive repairs and voids service, ensuring delivery within target timescales and to high customer service standards.

Identify and report service delivery risks, developing proportionate mitigation plans and programmes of work.


Performance Monitoring & Reporting


Produce and analyse monthly KPI data for submission to the Head of Repairs and Compliance.

Implement improvement actions based on performance insights to enhance service delivery and customer satisfaction.


Financial Management


Support the development of future budgets and monitor spend across repairs and voids.

Maintain full budget visibility, providing regular updates to the Head of Repairs and Compliance and Finance colleagues.


Customer Engagement & Complaints Handling


Manage customer complaints related to repairs, voids, and utilities in line with policy, ensuring transparency and excellent service.

Lead on lessons learned and implement actions to reduce future complaints.


Utilities & Energy Management


Manage all energy accounts and utility contractors/consultants, including landlord supplies and voids.

Ensure accurate meter readings, timely payments, and up-to-date records through effective correspondence with suppliers.


Contractor & Procurement Oversight


Manage contractor performance through KPIs and regular review meetings, ensuring compliance, value for money, and positive relationships.

Oversee all contracts related to repairs and voids, from specification development to close-out, in line with procurement regulations and the contract management framework.


Policy, Strategy & Risk Management


Maintain and update relevant policies and procedures in line with legislation and best practice.

Contribute to the development of strategies and service improvement plans aligned with Hanover's strategic goals.

Support training and development of staff to minimise risk and ensure consistent service delivery.


Team Leadership & Development


Lead, support, and develop the Repairs and Voids team to meet current and future organisational needs.

Provide subject matter expertise, coaching, and guidance to ensure a high-performing, motivated team.

What We Are Offering

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed is rewarded.


Competitive Salary & Pension Options Health Cash Plan Access to our Hanover Perks platform with 24/7 GP helpline, high street discounts and fuel card discounts Purchase additional leave Culture of learning and development Employee counselling Service Family friendly policies Cycle to work scheme Tech scheme




We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager's you will be able to further develop in your career.





Closing date: 12 noon on 22nd September 2025. Interviews to be conducted week commencing 6th October 2025.



Hanover is an equal opportunity and disability confident employer.



Hanover (Scotland) Housing Association Ltd



Scottish Charity no: SC 014738

Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot