Job Description

40 hours a week.

Do you thrive on helping others and staying organised? We're looking for a proactive Repairs Hub Team Leader to manage the Repairs team.

The Repairs Hub Team Leader ensures excellent customer service within the responsive service area, managing customer interactions, operational performance, and resource allocation. The role focuses on efficiency, compliance, and continuous improvement, while fostering strong relationships with customers, leaseholders, and external service providers. Collaboration with other teams and stakeholders is key to delivering high-quality service.

You will lead a team delivering: responsive repairs call handling; accurate

technical diagnosis and advice; responsive scheduling, an out of hours service and an administrative function. This will support the delivery of an effective first point of contact service and ensure our trade colleagues' time is being utilised as efficiently as possible.

As an equal opportunities employer, Llanw is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Llanw.

Llanw reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

To view the full recruitment pack and to apply for this position, please go to https://www.llanw.wales/join-our-team/

Job Types: Full-time, Permanent

Pay: 41,141.00 per year

Benefits:

Company pension On-site parking Sick pay Work from home
Work Location: In person