Job Description

Background

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Tait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including; public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to protect themselves and the public, be more responsive and more productive.


While several corporate functions are based in Christchurch, New Zealand, the company prides itself on its international customer base and global support network. The company works with a network of sales offices, dealers, system integrators and consultants that spans the globe.


Customers the world over turn to Tait for developing products, migrating systems, customising features, configuring networks, training users, supporting engineers and deploying a full suite of installation services. Customers commit to Tait because its people have a proven track record of taking the time to listen, understand and act upon customer requirements.

Purpose

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The purpose of this role is to support the efficient day-to-day operations of the business, with a particular focus on warehouse management and the effective handling of goods in and out. The role is responsible for ensuring that all equipment received for repair is promptly logged, processed, and dispatched for repair, while also ensuring that repaired items are returned to customers without delay.


In addition, this position will oversee administrative tasks within the inventory management system, maintaining accurate and up-to-date stock records to enable teams to provide reliable information to customers. Accuracy and attention to detail are essential, as the role must ensure compliance with inventory audits and operational standards.


This position works closely with the Sales, Operations, Project Management, and Engineering teams to support smooth business operations and deliver excellent service to customers.

Scope of Role

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The Repairs and Logistics Coordinator plays a vital role in ensuring the smooth and efficient operation of the company's warehouse, logistics, and repair processes. This role covers end-to-end coordination of goods and equipment, from receipt and logging through to repair, dispatch, and customer return - while maintaining accurate inventory records and supporting compliance with audit requirements. The position has a direct impact on operational efficiency, customer satisfaction, and the accuracy of business data used across departments. Working closely with the Sales, Operations, Project Management, and Engineering teams, the role serves as a key link between internal stakeholders and customers, ensuring that repairs and logistics are handled promptly, professionally, and in line with company standards. This is a varied role which encompasses all areas of warehouse functionality including but not limited to:

Warehouse & Logistics Management

Undertake efficient daily warehouse operations, ensuring the efficient flow of goods in and out. Receive, inspect, and log incoming shipments, including customer equipment returned for repair. Coordinate dispatch and shipping of repaired equipment to customers, ensuring timely turnaround. Manage carrier bookings, tracking, and delivery confirmations to maintain service standards. Ensure warehouse layout, cleanliness, and safety standards are maintained at all times.

Repairs Coordination

Log and track all equipment received for repair within the system. Liaise with repair providers to ensure repair jobs are prioritised and completed promptly. Maintain clear communication with customers or internal teams regarding repair status and expected return times. Monitor and record all movement of repaired items to ensure full traceability from receipt to dispatch.

Inventory & Stock Control

Update and maintain accurate stock and inventory records within the company's management system. Conduct regular stock checks and support periodic audits to ensure data integrity. Identify and report any stock discrepancies or issues to management. Support procurement or operations teams with stock level reporting and replenishment needs.

Administrative & System Management

Accurately input and maintain all logistics, repair, and stock information in the company database. Generate and distribute daily or weekly reports on stock levels, repairs in progress, and dispatch activity. Assist in preparing documentation required for audits, shipments, and compliance checks. Support the continuous improvement of warehouse and repair processes through feedback and system updates.

Cross-Functional Collaboration

Work closely with the Sales, Operations, Projects, and Engineering teams to ensure smooth coordination between departments. Provide clear and timely updates to internal stakeholders regarding inventory status, repair progress, and shipping timelines. Assist in identifying and implementing process improvements that enhance customer satisfaction and operational efficiency.

Functional Outcomes

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The Repairs and Logistics Coordinator will ensure that all warehouse, logistics, and repair activities are executed efficiently, accurately, and in compliance with company standards. Success in this role will be demonstrated through timely processing of goods in and out, minimal repair dispatch times, and consistently accurate inventory data to support business decision-making. The role will contribute to improved operational performance, seamless coordination between departments, and enhanced customer satisfaction through reliable communication and prompt service delivery. Effective management of stock levels, audit readiness, and data integrity will ensure the business maintains operational excellence and meets both internal and customer expectations.

Reporting Relationships

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Reports to:



Quality & Operations Manager



Reporting Roles:

None

Peers:

Operations team Project team

Occupational Safety and Health

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All staff have an obligation to follow Tait policy and procedures. It is imperative that all employees actively participate in managing risks and hazards, reporting accidents, incidents and near accidents, and avoiding any action which may cause harm to yourself or others. This includes:



Working in a safe manner to protect yourself, your fellow workers and all plant, property and equipment. Only operating equipment for which you have been trained and / or instructed in and hold appropriate authorisations for, or with specific supervision. Cooperating with all displayed rules, safety regulations, instructions, policies and procedures. Keeping your work area or equipment clean and tidy and maintaining a high level of housekeeping. Wearing appropriate personal protective equipment. Ensuring no acts or omissions while at work causes harm to yourself or any other person. Being familiar with all emergency equipment in your work area and all work-site emergency procedures. Not wilfully interfering with or misusing items or facilities provided in the interest of safety. Reporting all workplace illnesses, injuries and incidents as soon as possible using the reporting form and taking all reasonable action to eliminate their recurrence. Reporting any hazardous condition, situation or event.

Person Specification

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Relevant competencies

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Leadership

Actively uses and promotes the use of Tait values and competencies Outwardly promotes and supports corporate policies, procedures and decisions, suppressing personal views publicly in order to ensure a unified company view Co-operates and works well with other managers across functions in the pursuit of team goals Participates in company and community events


Team Leadership

Brings conflict into the open, talking to those involved, and bringing them together to get resolution Canvasses people's opinions Walks around and uses informal opportunities to catch-up with people Creates a team atmosphere through defining values and ground rules, having regular team meetings and providing a clear sense of purpose amongst team members Gains co-operation and buy-in from team members Issues challenges to the team Celebrates success when milestones are reached Tailors leadership approach to the situation, task and people involved

Strategic Awareness

Understands Tait's strategic direction, prioritising projects and allocating resources to support this Contributes to the development of the HR and functional vision Breaks the vision up into manageable projects and works with managers to develop plans to implement these Builds sound business cases, assuring short term profitability whilst building long term capability in line with future company direction


Planning

Plans approach and systematically implements process daily priorities are clearly in line with the overall plan prepares in advance and produces schedules which ensure the maximum use of time accurately forecasts future activity and opportunities follows through to ensure things are completed.

Scouting and Developing Talent

Identifies capabilities required within team Recruits or develops talent to address capability needs Recognises the importance of achieving through the team, by being thorough in matching capabilities to those required Critically evaluates performance, assesses strengths weaknesses and provides ongoing feedback, support and coaching


People Management

Builds an understanding of peoples' strengths and weaknesses Contributes to reviews of team members performance Provides constructive criticism, identifying issues and development needs Discusses expectations and how these can be met Provides coaching and training opportunities and allocates tasks and projects which challenge them and builds the capability of the team Helps people to learn from their mistakes Looks for the best in people, exposing them to opportunities in a controlled way to develop their full capability


Performance Management

Sets measurable goals and targets Monitors performance, celebrates successes and identifies poor performance Raises issues with those concerned Avoids emotional involvement, remaining objective and uses relevant and appropriate evidence to base feedback and decisions Remains discreet Works with the parties to address issues and improve performance Uses the appropriate model and style to coach and develop staff


Customer Focus

Understands and forecasts customers' needs Ensures that Customers feel included and involved in the process, being proactive in keeping them up to date with the progress of their projects Responds positively to customers suggestions Emphasises the importance of customers


Problem Solving

Uses past experience to solve problems Searches for relevant information, questioning people about problems Investigates issues to establish the cause, using observation and structured techniques to solve problems Uses data to keep things on an objective basis Calculates costs and evaluates profitability Presents a range of solutions and evaluates alternatives Takes time out to think about problems and possible solutions Comes up with, and is open to others suggestions for, new ways of doing and looking at things


Gathers the Facts

Clarifies (internal and external) customers' objectives, ensuring that any action is based on a thorough understanding of their needs Gathers relevant information to assist in the development of customers' businesses Is aware of how information may be useful to other people within Tait and takes time to feed it back Seeks clarification where things are not clear Uses networks to gather information


Decision Making

Communicates decision making processes to be used Bases decisions on a sound understanding of the issues, making decisions in a timely and effective manner Considers and addresses the critical issues Assesses the feasibility and risk associated with various options and seeks to maximise profitability Makes trade-offs Will listen to other people's views but prepared to make the final decision when necessary


Actioning/Implementing

Uses the plan as a tool to achieve the objectives Proactively identifies all problems and puts corrective action in place Lets relevant people know of problems and who is working on them Prioritises issues and allocates resources Manages the whole process, liaising with all functions to ensure they will be prepared in time Reviews the progress and plans and gives consistent and accurate indications of resources and time required to completion Follows through and checks that things are done by the agreed dates Measures key aspects on the product to ensure the customer specification is met


Responsiveness

Is open to others' suggestions, changing their views when justified Is positive when faced with problems, initiating the seeking of a solution Gives confidence that they will deal with issues Initiates action and pushes things through to completion Suggests improvements to processes Has sustained energy, applying consistent effort to achieve the objectives


Open Communication

Makes time for people to discuss issues Is easily approachable and makes people feel welcome Listens to others' viewpoints, reflecting back what they have said Focuses on the key issues Communicates confidently and builds rapport with the audience Keeps relevant parties appraised of progress Prepares papers outlining the costs and benefits of various options


Written Communication

Thinks about the audience and what information they need Conveys a clear message through the accurate use of grammar and spelling Maintains accurate records of issues and progress Uses templates and other resources Methodically lays out all the steps and information required


Interpersonal Skills

Able to establish and maintain rapport with individuals and team Adaptable and receptive to new ideas Willing and able to adjust to changing demands and circumstances Remains calm, objective and in control in stressful situations Maintains a stable performance under pressure Accepts criticism without becoming over defensive


Self-Development

Demonstrates ability to be self-directed and motivated Takes responsibility for own development Actively pursues learning and career development opportunities Seeks out and acts upon feedback on own performance Has a stable temperament and never allows work to get on top of their performance


Process Improvement

Continually monitors and reviews efficiency of business processes in own area identifies any problems and proposes workable solutions

Confidentiality of Information

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During and after your period of employment you have an obligation to not disclose Tait technological or business information to any persons or organisations if it is not directly relevant to the tasks you are performing for Tait. If you are ever in doubt about any confidentiality issue, first get permission from your manager before you act.


You are also obliged to not use or allow the use of Tait proprietary information in original or adapted form for work in a field that competes with or prejudices the interests of Tait.


Tait retains the rights to the intellectual property that you develop. (These aspects are more fully described in Appendix Two of the Tait Core Conditions of Employment.)

Non?Limitation Clause

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This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake.