Job Description

Repairs Planner

Location:

Oldham (Hybrid - 37 hours per week)

Reporting to:

Responsive Repairs Planning Manager

Contract:

Permanent

Salary:

28,194

Improving lives in Oldham

First Choice Homes Oldham is proud to play a vital role in improving lives and neighbourhoods across Oldham. We're looking for an organised, proactive and customer-focused

Repairs Planner

to join our Property Care team and help ensure our repairs service runs smoothly, efficiently and right first time.


This is a key role at the heart of our repairs operation, where your planning, coordination and problem-solving skills will make a real difference to customers, colleagues and frontline operatives.

The impact you'll make

You'll help ensure repairs are delivered on time, resources are used effectively and customers receive a responsive, reliable service. By coordinating workloads, supporting operatives and working closely with colleagues and partners, you'll play a crucial role in keeping our homes safe, well maintained and compliant.


You'll be responsible for planning and coordinating responsive, void and contract repairs, ensuring work is scheduled in line with priorities, targets and agreed timescales. This will include:

Scheduling and coordinating responsive, void and contract repairs in line with priorities and targets Allocating work to operatives, subcontractors and partners and managing diaries to maximise productivity Monitoring workloads and resources and responding quickly to changes or issues Liaising with operatives, contractors, colleagues and customers to keep repairs on track Raising works orders and purchase orders and keeping systems and records up to date Supporting performance reporting and continuous improvement across the repairs service

Please see full Job description at the bottom of this page

Our Ideal Candidate:

We're looking for someone who is organised, adaptable and confident working in a fast-paced, customer-focused environment.

You'll have:

Good literacy and numeracy skills Experience using Microsoft Office and database systems Experience working in a customer focused role Experience scheduling planned and responsive works and meeting tight deadlines Experience processing invoices, works orders or purchase orders Experience collating and producing performance information or KPIs Strong communication skills, both written and verbal The ability to build positive relationships with customers, colleagues, contractors and partners The ability to work under pressure, manage competing priorities and use your own initiative Strong organisational skills with a high level of accuracy and attention to detail A positive attitude to change and continuous improvement

Why Join FCHO?

First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we're proud to make a real difference in our communities.


Our work is guided by our Big Plan, focused on providing homes we're proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities and we're committed to delivering services we can be proud of while improving the lives of people across Oldham.


We need great people to work with us - it's an exciting time to join as we work towards out big ambitions, supporting the growth and prosperity of our local region.

What's In It for You?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:

A salary of 28,194 per annum A 37-hour working week with hybrid working options. possibility of overtime hours. 30 days' annual leave and 8 bank holidays (pro-rated for part-time colleagues) Option to purchase additional annual leave Defined contribution pension scheme with up to 10% employer contribution and salary exchange option Death in service benefit Healthcare cash plan covering dental, optical, and physiotherapy treatments Private health insurance Employee Assistance Programme (EAP) offering 24-hour confidential support Doctorline - 24/7 worldwide GP access for you and your family Access to our colleague benefits platform, offering discounts on major retailers and wellbeing tools Discounted gym membership Professional subscriptions paid (where essential for the role) Enhanced maternity, paternity, adoption and sick pay Access to our on-site wellbeing room and on-site cafe Long Service awards

Interested?

If you meet the criteria for the role and have the expertise and drive to lead on insurance and risk management at FCHO, we'd love to hear from. Please send your application before 26/01/2026

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.