Job Description

Closing Date: Friday 26th September 9am
Interview Dates: Thursday 9th October 2025 - in person
Are you passionate about delivering excellent customer service and keeping things running smoothly behind the scenes?
We have an opportunity for a Repairs Resource Planner to join our team to deliver an efficient and excellent customer experience for repairs, whether delivered by the in-house team or by a contractor.
The Role
In this key role, you'll be the vital link between our customers, operatives, and managers--ensuring repair work is booked, tracked, and completed efficiently, and that our customers stay informed.
As the first point of contact for customers, you will demonstrate a flexible and empathetic approach, actively listening and responding to their needs. You'll take ownership of regular updates from start to finish, and you'll handle enquiries with professionalism ensuring issues are resolved efficiently and to a high standard.
Supporting the operational side of the service, you'll ensure trade diaries are organised, and operatives are working effectively. You'll act as the first line of support for operatives when it comes to diary management, material queries, and gaining access to properties. The role also involves monitoring both internal and external resources to ensure services are delivered on time and within budget.
About You
We are looking for a highly organised individual with experience of operating a scheduling and appointment planning system for trade operatives.
You'll have the ability to co-ordinate repairs with customers, in-house staff and contractors to ensure excellent communication and service standards are met.
Strong communication skills, via telephone, face to face and writing, are essential and you'll be able to demonstrate a resilient and enthusiastic attitude.
Prior experience of a repairs environment within the social housing sector and experience of maintaining and updating housing management systems would be beneficial however not essential.
This post requires that the job holder is subject to a DBS check at a basic level.
What We Offer
We believe in rewarding our team with more than just a salary. Here's what you can look forward to:
32 days annual leave plus bank holidays
Holiday purchase & buy-back schemes
Team outings with an annual team budget
Electric vehicle leasing through Octopus Energy
Pension scheme with SHPS
Life insurance for pension members
Employee Assistance Programme
Mental Health First Aiders
Healthcare cashback plan via Healthshield
Retail discounts
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year
Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.
Apply now and help us build better communities--one customer at a time.
Bdht may exclude candidates from the recruitment process if they have attended three or more interviews in the previous year.
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
We are passionate about providing accessible, safe and secure housing for communities across Bromsgrove and the surrounding area. With over 130 staff, we are a key employer in the local area.
Also, we serve our communities and residents as a not-for-profit organisation and so every penny we make gets put straight back in to improving housing and local facilities. We have excellent customer satisfaction of 90% and a wide range of housing and support services available, providing vital help to those who need it.
We are also recognised as an excellent employer, finishing top of the Medium category in the UK's Best Workplaces(TM) award this year.

Skills Required