Job Description

JOB DESCRIPTION


Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our London based team on a full-time, permanent basis managing our operatives that cover the Hackney sector.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.


Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region.


You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance and ensure the relevant resources are in place.


Candidates must live in London, you must also have a full UK driving licence and there is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.


Key Responsibilities

Operative management:

You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.

Awaab's Law cases:

You will be required to stay up to date with current Awaab's law legislation.

Complaint resolution:

You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.

Commercial awareness:

You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.

Health & safety awareness:

You will ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.

Role Criteria

Essential:

Relevant technical qualification - trade NVQ level 3 or equivalent. You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation. You will hold a valid driver's licence as a company vehicle will be provided. Experience of successfully delivering an excellent customer focused repair service.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.

Salary includes a 4,000 local job supplement & 1,000 market supplement.

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Job Identification
12758
Job Category
Repairs and Maintenance
Posting Date
09/23/2025, 09:29 AM
Apply Before
10/03/2025, 02:00 AM
Locations
London - Euston Road
Assignment Category
Full-Time
Salary
48,121Employee Benefits
https://jobs.guinness.org.uk/doc/GPBenefitsGradeA-D.docx
Recruitment Advisor
Chelsey Lindsay 01392 686387 chelsey.lindsay@guinness.org.uk