Job Description

It's a great time to join Cornwall Housing! We're listening and responding to what our tenants want from us. We're changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we're investing in our employees - we've increased our annual leave offer and have flexible working options through 'Balance'.

It's a great time to join Cornwall Housing! We're listening and responding to what our tenants want from us. We're changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we're investing in our employees - we've increased our annual leave offer and have flexible working options through 'Balance'.

We're looking for an experienced and motivated Team Leader to guide and inspire our Building Surveyors and Customer Coordinators as we deliver high-quality repairs, maintenance and planned investment services across Cornwall.

If you're passionate about people, performance, and continuous improvement, and ready to shape the delivery of asset services in one of the UK's most unique and dynamic regions - this is your opportunity to step up and lead from the front.

About the role

As a Team Leader at CHL, you will:

Lead, coach, and develop a high-performing team of Building Surveyors and Coordinators Foster a culture of professionalism, safety, and customer focus, aligned to CHL's values Oversee the delivery of repairs & maintenance and planned projects to agreed timescales, budgets, and standards Monitor and improve team performance, using data and insight to drive results Ensure safety compliance across all work streams, embedding CDM, HHSRS and environmental standards Take ownership of team workloads, customer complaints, legal case escalations and contractor performance Act as a key link between operational teams, senior leaders, contractors, residents, and local partners Deliver robust reporting, risk management, and performance forecasting for your portfolio of works Champion resident engagement and ensure timely, transparent communication on all works

About you

To be successful, you'll be/have:

Demonstrable experience managing technical staff and/or maintenance teams, ideally within social housing A proven track record of delivering complex repair or capital projects with budgetary responsibility Strong leadership skills - able to build relationships, manage change, and drive high performance Professional knowledge of H&S legislation, CDM Regulations, contract management, and procurement A relevant surveying qualification and/or professional membership (e.g. RICS, CIOB) Strong communication and problem-solving skills, with a resident-first approach Excellent organisational, time management, and stakeholder engagement abilities
A full UK driving licence and willingness to travel across Cornwall are essential for this role.

To find out more about the role and requirements, please view the Role Profile.

Our offer to you

Salary:

46,964.00

Working Hours:

37 hours per week

Contract Type:

Permanent

Base:

Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 2 days per week.

What you'll get from us in return is:

A challenge like no other - Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is Sunday 3 August 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early.

Interviews are planned for Monday 11 August 2025.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

We will be reviewing applications and interviewing for this position on a rolling basis; therefore, we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.

Contact us

If you'd like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies -

we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:

https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/

INDCHL

Job Types: Full-time, Permanent

Pay: 46,964.00 per year

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company pension Enhanced maternity leave Free parking Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home
Schedule:

8 hour shift Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 2688