Job Description

Make a Difference Where It Matters Most: Help Bring People Home.

Are you a logistical problem-solver with a compassionate heart? Do you thrive in fast-paced environments where no two days are the same?

We are seeking a dedicated

Repatriation Coordinator / Medical Escort

to join our London team. In this vital role, you will be the lifeline for citizens abroad, managing the complex logistics of bringing patients home safely and providing support during their most vulnerable moments.

This is more than just a desk job; it is an opportunity to combine operational expertise with humanitarian care. If you have a background in medical assistance, travel logistics, or nursing, we want to hear from you.

What You Will Do:

Case Management:

Manage end-to-end repatriation cases, liaising with hospitals, insurers, families, and consular offices to ensure smooth transfers.

Logistical Coordination:

Arrange air ambulances, commercial stretcher flights, and ground transport, ensuring all medical clearances (MEDIF) are obtained.

Medical Liaison:

Communicate with medical teams to assess patient "fitness to fly" and translate medical reports for non-medical stakeholders.

Patient Escort:

Occasionally accompany patients during travel (depending on qualifications), providing reassurance and non-clinical support during transit.

Crisis Response:

Act as a calm point of contact during emergencies, troubleshooting flight delays or medical complications in real-time.

What We Are Looking For:

Experience:

Previous experience in medical assistance, travel insurance, repatriation, or a clinical setting (Nurse/Paramedic) is highly preferred.

Communication:

Fluent in English (written and spoken). Proficiency in

Italian

is a significant advantage.

Resilience:

Ability to stay calm under pressure and handle sensitive situations with empathy and discretion.

Organization:

Exceptional attention to detail and the ability to prioritize urgent tasks effectively.

Flexibility:

Willingness to work flexible hours when required by active cases or travel schedules.

Why Join Our Team?

Meaningful Impact:

Every case you handle directly improves someone's life.

Global Exposure:

Work within an international network of humanitarian and medical professionals.

Professional Growth:

We invest in our team, offering training on international medical regulations and aviation logistics.

Supportive Culture:

Join a collaborative team that values mental well-being and mutual support.
Job Types: Full-time, Part-time

Pay: 35,000.00-42,000.00 per year

Benefits:

Company pension Flexitime Language training provided Private medical insurance Sick pay
Work Location: Hybrid remote in London EC1M 3JB