Job Description

Join our Services Delivery team, supporting loan repayments for Scottish Government-funded schemes. We're a collaborative, customer-focused group making a real impact for people and communities.


As Repayment Support Administrator, you'll support the management and reconciliation of loan repayments, resolve queries, and process change requests. You'll deliver high-quality customer service via phone and email and address internal reporting needs as required.

Manage inbound customer enquiries and outbound debt recovery calls/emails, always providing excellent customer service Efficiently handle queries relating to loan repayment accounts Implement Energy Saving Trust credit control process for missed repayments, contacting customers by email/letter/telephone Support with identifying and correcting loan repayment schedule errors Calculate and discuss interest due on loans Administer repayment support requests Support Loan Fund and Collections with complex ad hoc reporting requests

What you'll bring

Strong administrative experience with excellent numeric skills, ideally in finance/collections Excellent organisational skills; able to prioritise in a demanding setting Ability to work independently with minimal supervision Well-developed communication and customer service skills (verbal and written), confident supporting potentially vulnerable individuals Good working knowledge of Microsoft Office suite

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.


At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work Where You Thrive

At Energy Saving Trust, flexibility isn't just a policy, it's how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We'll support you with

Generous holiday (25 days + bank holidays + extra Christmas leave) True flexibility in how and where you work Strong pension & life assurance Enhanced family leave Green travel perks (EV scheme, cycle to work) Professional development support Yearly wellbeing allowance

These are just some of the benefits we offer. Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments:

We want to ensure that our recruitment process is inclusive of and accessible for, everyone.


If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.


We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.


We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.


You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications


Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK