Job Description

Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you...

This role is for our Aelia store situated in the departure lounge of London Luton Airport; we are currently looking for energetic, enthusiastic new members to join the team that have a passion for excellence, teamwork and world class customer service.

Hours

: 37.5 hours, across 5 days

Benefits:

SimplyHealth Cash Plan, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts

Job purpose:

Delivering a well-presented store, with great availability, is a key part of a customer's overall shopping experience. As a Replenishment Assistant you will work to maintain store standards around stock levels, merchandising and housekeeping tasks, whist delivering first class customer service to our customers.

Key responsibilities:

100% Customer Focus

Greeting customers with a friendly smile Helping customers with product selection Offering additional link sales Ensuring all customers receive excellent customer service every-time End to end customer service including till operations

Stock Management

Accurately process deliveries; check and reject from warehouse Picks stock accurately from stockrooms Implements and maintains planogram to correct standards Ensure the shelves are faced correctly Follows correct out of stock process Checks for missing tickets and escalate to resolve Completes accurate date rotation of products, removes out of date or damaged products Assists with promotion changeovers Keeps the shelves and display areas clean and tidy

Housekeeping / Health & Safety

Keeping the store well presented at all time Ensure the safe usage of all the cleaning materials Ensuring store and stock rooms are kept tidy in line with H&S Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

Supports loss prevention by being vigilant Ensuring security of stock on shop floor and compliance of till inventory Responsible for the shop floor security when on shift Awareness of potential security risks out with store and part of the greater airport community

Person Specification:

Good Communication skills (both verbal & written) Adaptability to the changing environment Ability to work in a team and individually Ability to work well under pressure Excellent Interpersonal skills Ability to provide professional standard of services Reliable in attendance and time keeping Self-motivated

Our company:

Lagardere Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated EUR5.2bn sales in 2022.


Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.


We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardere Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.