Job Description

This is a pivotal role within The Telegraph's Research team, dedicated to championing the voice of the reader and embedding customer-first thinking across the organisation. By delivering deep reader, market, and competitor insight, the role ensures that editorial, subscriptions, product, and strategy teams are equipped with the understanding needed to make informed, audience-focused decisions.

Acting as both a leader and an ambassador, this role not only manages and develops a team of skilled researchers but also plays a central part in shaping how insight is harnessed, communicated, and embedded to drive growth, innovation, and strategic advantage across the business.

Key Responsibilities

Provide reader, market and competitor research to support the editorial, subscriptions, product and strategy departments Manage a team of two Senior Research Executives Deliver and manage regular reporting to the business Ensure research projects across the team are scoped and briefed effectively - framing objectives to ensure that any primary research undertaken is aligned with business needs; clearly defining the deliverables and individual project responsibilities Effectively manage external partners and agencies to ensure successful delivery of business requirements Analyse and integrate information from disparate sources (internally and externally), translating research findings and competitor intel into robust, clear, actionable insights and strategic recommendations Help define growth opportunities, ensuring key reader learnings are synthesised from all sources and shared across the organisation in a way that inspires action and unlocks internal expertise for the wider organisation Act as an ambassador for Reader Research, building key internal relationships to help raise the profile of the team so that it is known, supported and valued by the organisation Identify potential gaps in insight and make recommendations on how they can be filled

Requirements:

Considerable experience in both qualitative and quantitative research, with significant experience running market and customer research projects end to end Able to juggle numerous projects at once, prioritising and delegating where necessary A naturally inquisitive and approachable researcher with a passion for understanding people and what drives them Strong communicator and storyteller

Benefits:

Experience of working in a similar organisation (media owner, media agency or creative agency) proactively pitching and closing high-value cross-media campaigns Demonstrable innovative approach, ability to pivot approach to support TMG's editorial and subscriber strategy; appetite for transformation; comfortable challenging and taking a premium publisher thought leadership position in the market Extensive agency and client contacts (client contacts from Business, Lifestyle, Luxury, or Sport sectors would be an advantage) Proven exceptional sales ability to senior level clients and agencies Ability to sell across different categories and passion points, with Travel, Retail, Business & Finance being core commercial areas of focus Outstanding organisational and time management skills while being able to work to tight deadlines and a fluid workflow Excellent written and verbal communication skills demonstrated in your previous pitch work, presentations and major pitch win rates. Experience delivering high-value pitches across disciplines (editorial, advertising, design) and multimedia (with a focus on digital) Grasp of the power of insight and research, and numerically competent * Excellent interpersonal skills and a good communicator with an eye for detail