Job Description

Role purpose and overview

We are seeking a highly organised and detail-oriented Research Operations Manager to support our product testing initiatives.

This role will focus on two key areas:

Operational leadership: managing and improving product testing logistics and workflows, ensuring efficiency, accuracy, and timely delivery across all testing phases. Data governance: supporting quantitative data management processes, ensuring high data quality, compliance, and effective use of insights to support product and research teams.

This position is ideal for someone who thrives in a fast-paced environment, is data-savvy, and enjoys operational coordination in support of product development and research.



You will have the opportunity to work on innovative initiatives in a fast-paced, cross-functional environment within a newspaper setting. This role will allow you to gain exposure to the complete product testing cycle, alongside analysing UK-specific consumer trends.



Key responsibilities

Operational Management

Lead and manage the day-to-day operations of product testing, including planning, packaging, shipping, and tracking of test units across internal teams and external testers. Manage and track product inventory across internal and external storage locations to ensure availability. Oversee testing schedules, timelines, and milestones, identifying risks and implementing mitigation strategies. Continuously assess and refine operational processes, introducing tools and best practices to improve efficiency and accuracy. Manage contractors supporting product testing operations.

Data Management and Quality

Collect, clean, and organise large volumes of test-related data from various sources, ensuring consistency and accuracy. Maintain detailed documentation of test activities, participant feedback, and data sets. Adhere to the Product Score System guidelines to ensure accurate score generation and tracking compliance.

Collaboration and Compliance

Collaborate with cross-functional teams, including Editorial, Research, and the Telegraph Panel, to ensure the timely execution of testing protocols. Ensure compliance with data privacy, product safety, and internal standards.

Requirements:

Essential:

Previous work experience in research operations, data analysis, or a related technical role. Strong organisational skills with attention to detail and ability to manage multiple projects simultaneously. Proficiency in spreadsheets (Excel, Google Sheets) and basic data management tools. Comfort working with large datasets and maintaining accurate records. Excellent communication skills and a proactive, problem-solving attitude.

Desirable:

Familiarity with data analysis tools (e.g., Python, Airtable, or Tableau).

Academic experience in Psychology, Data Science, Business Analytics, Computer Science, or a technical/quantitative field.

Benefits:

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.