Job Description

Reservations Supervisor

Holiday Inn Express - London Ealing

75 Broadway, London W13 9BP

Are you passionate about hospitality, great with details, and love creating smooth guest experiences? We're looking for a

Reservations Supervisor

to join our team at Holiday Inn Express - London Ealing.

This is your chance to step into a key role where you'll help shape first impressions, support our team, and make sure every booking counts.

The Reservation Supervisor plays a pivotal role in shaping guests' first impressions--while also contributing directly to revenue performance and operational efficiency. In a multi-property brand like Holiday Inn Express, this position offers excellent opportunities to grow into wider operational or revenue management roles.

What you'll be doing

As our

Reservations Supervisor

, you'll:

Oversee the daily reservations operation - making sure every booking is handled quickly, accurately, and with care. Make and manage group and individual reservations, ensuring no detail is missed. Work closely with our Sales, Revenue, and Front Office teams to keep things running smoothly. Support and train the reservations team to deliver the best guest service possible. Handle guest inquiries (and the occasional tricky situation!) with professionalism and a smile. Monitor room availability and rates to help maximise occupancy and revenue. Prepare occupancy forecasts and reports to keep the team on track. Look for opportunities to upsell and enhance the guest experience. Identify Potential Corporate Clients- look for businesses

near your hotel

: offices, training centres, airports, hospitals, logistics companies, or film studios.Review your

guest profiles

- if guests are staying for business, ask politely which company they are with.

Make the First Contact

-

Phone Call

(

Email Introduction

: LinkedIn Outreach Build the Relationship

What we're looking for

Experience in hotel reservations, front office, or a similar supervisory role (IHG experience is a plus, but not essential). Strong knowledge of hotel booking systems and distribution channels. Excellent communication and problem-solving skills. Detail-oriented, organized, and calm under pressure. Tech-savvy with good knowledge of Microsoft Office and hotel PMS (Opera/Amadeus or similar).

Why join us?

At Holiday Inn Express - London Ealing, we believe our people are our greatest strength. When you join our team, you'll enjoy:

A competitive salary and benefits package. Training and development opportunities to grow your career. Discounted hotel stays and perks across IHG Hotels & Resorts worldwide. A friendly, supportive team environment where your ideas are valued.
This is more than just a job - it's a chance to grow your career in hospitality with one of the world's most respected hotel brands.

Ready to take the next step? Apply today and help us make every stay effortless for our guests.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Work Location: In person