Job Description

Job Ref:

CG11804

Branch:

Stirling Highland Hotel

Location:

Stirling Highland Hotel, Stirling

Salary/Benefits:

Great Salary + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

usually 09.00- 17.30

Hours per week:

40

Posted date:

10/07/2025

Closing date:

12/08/2025

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the Role:

As a Reservations Coordinator at Cairn Group, you'll be one of the first friendly contacts our guests have--helping to shape their decision to stay and setting the tone for a seamless experience.



You'll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments.



Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, ME, and Revenue teams to maximise revenue and occupancy.



By building strong relationships with our regular guests and delivering top-tier service, you'll help ensure we remain their first choice, every time.

About You:

A Hospitality Hero - You're friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction. A Service Superstar - You're thorough and attentive, ensuring all booking details are captured with accuracy and care. A Team Player - You work closely with internal teams, keeping communication clear and collaborative. Cool Under Pressure - You stay focused and efficient, even when things get busy. A Polished Professional - You represent the business with confidence and clarity across all communication channels. Proactive Organised - You manage time well, handle tasks independently, and keep systems and data up to date. Experienced Detail-Driven - You've worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.



At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Service Excellence Bonus:

Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,

Get Paid in Real-Time with Wagestream

: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips--all in real-time,

Stay, Relax and Recharge

: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,

Delicious Discounts

: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,

Spa Discounts

: Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs,

Retail, Cinema Fun Discounts

: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,

Rise with Us

: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,

Superstar Awards

: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,

Long-Service Awards

: Celebrate key milestones with us, starting from just one year of service--plus enjoy extra annual leave as a thank-you for your commitment.

Recommend a Friend

: Bring great people into the team and earn a bonus when they join!

24/7 Support

: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Pension Scheme

: Plan for your future with our pension plan, designed to help you build long-term security.

Year-Round Incentives

: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

Bereavement Leave

- When life gets tough, we ensure you have the time and support you need to be with your loved ones.

#INDLP


The 4 Star Stirling Highland Hotel is situated in the heart of the city known as the Gateway to the Highlands. Our stunning Victorian property and ancient observatory hosts 96 bedrooms with a health club and swimming pool.



Built in 1854 as the city's High School, the Stirling Highland Hotel is within easy reach of both Glasgow and Edinburgh, and perfectly placed for exploring Stirling, the nearby castles and battlefields, and the magnificent Scottish Highlands beyond.

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Meals on Duty

Uniform

Cycle 2 work scheme
Free use of Leisure Facilities


* apply to positions above minimum wage