Job Description

Reservations Agents

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Reservations - Hilton London Bankside

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Contract:

Full Time

Salary:

27353.44

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests' theatre style or 500 in a banquet setting. With a private entrance, a 6-metre-high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony, or corporate event.

Our award-winning, design-led hotel will be adding 76 beautifully crafted new rooms, bringing our total offering to 368 rooms by Q1 2026.

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Reservations Agent, Hilton London Bankside

The key purpose of your role is to To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximize room revenue.




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What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you'll have the opportunity to explore the business with various career options. We also offer:

Hilton Hotel worldwide discounts - rooms from 45 per night with 50% off in Food & Beverage Employee Recognition, Rewards and Events Recommend a Friend - 350 Season Tickets Loan Cycle to Work Schemes Discount Chiropodist & Back therapy in the Hotel Guest Experience - complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym Bespoke Training & Development opportunities - leadership programs, complaint handling, Master Inn Holders, etc Opportunities to work and support our Local Communities
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About Us

Set in one of London's oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London's most famous landmarks including Tate Modern, Shakespeare's Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and within walking distance from several tube stations.

Southwark tube station - 5-minute walk Blackfriars tube station - 5-minute walk Waterloo Station - 13-minute walk London Bridge tube station - 15-minute walk
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Role in our Family

Specific job-related duties:

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales. To provide a hospitable service to the standard. To be fully conversant with OnQ PM. To input reservations in the system on a daily basis to keep a system up-to-date without any backlog. To communicate with reception at all times and assist where necessary. To check all correspondence in connection with reservations and deal with accordingly. To be fully aware of all types of bedrooms, all their facilities and locations. To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires. To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis. To run the arrival check and ensure all traces and comments are up-to-date Validate all reservations to secure the transient revenue. To run all appropriate reports connected with rooms as laid down in the Reservations SOP's and distributed to the relevant managers. To work in accordance with the rooms strategy/top line actions. To ensure that the hotel credit policy is adhered to. To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP's. To develop and maintain good working relationships with all departments in the hotel. To attend all relevant training as and when required. To show willingness to take on additional responsibilities when necessary. To ensure that the company dress code is always adhered to. To undertake special duties or work outside the normal daily/weekly routine but with in the overall scope of the position at the request of your Supervisor/Line Manager. Self Management Gain understanding of the departmental goals and financial targets. Comply with hotel rules and regulations and provisions contained in the employment handbook. Comply with company grooming and uniform standards. Comply with timekeeping and attendance policies. Actively participate in training and development programs and maximize opportunities for self-development. To ensure that reservations are dealt with in an efficient and pleasant manner

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What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.


The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.