Job Description

Reservations & Sales Manager - Lace Market Hotel

Location:

Nottingham City Centre

Salary:

Competitive, depending on experience

Hours:

Full-time, Permanent

About Us

Set in the heart of Nottingham's historic Lace Market district,

Lace Market Hotel

is a stylish, independent boutique property offering a refined yet relaxed experience for every guest. With beautifully designed rooms, attentive service, and a focus on individuality, our hotel has become a favourite for both leisure and business travellers seeking something distinctive.

We're now seeking a talented

Reservations & Sales Manager

to take the lead in managing our reservations operations and driving sales across all guest segments. This is a hands-on, dynamic role for someone who thrives on delivering exceptional service, building relationships, and ensuring a seamless guest journey from first enquiry to check-out.

The Role

As

Reservations & Sales Manager

, you'll oversee the hotel's reservation systems, group bookings, and sales activity. You'll ensure all bookings are handled efficiently and professionally, with attention to detail and a focus on maximising occupancy and revenue.

You'll also work closely with the management team to develop rate plans, promotional offers, and corporate partnerships that align with the Lace Market Hotel brand and business objectives.

Key Responsibilities

Reservations Management

Oversee daily reservations activity, ensuring all bookings and guest requests are managed accurately and efficiently. Manage OTA rates, allocations, and inventory through Guestline. Handle direct bookings, corporate accounts, and repeat guest enquiries. Support the reception team with booking queries, amendments, and guest communications.

Sales & Promotions

Develop and implement seasonal offers and promotional packages. Liaise with OTAs, voucher platforms, and third-party partners to optimise visibility and performance. Manage rate parity and ensure all listings, photos, and descriptions are up to date. Coordinate with marketing to promote special offers and events.

Groups, Meetings & Events

Respond to enquiries for group bookings, meetings, weddings, and private events. Prepare quotations, contracts, and rooming lists. Conduct show rounds and liaise with event organisers to ensure smooth delivery. Manage corporate RFPs and review annual rate agreements.

Systems & Administration

Oversee key systems including Guestline Troubleshoot and liaise with system providers when needed. Maintain accurate guest and corporate databases for marketing and communications.

Team Collaboration

Work closely with the front office, F&B, and management teams to ensure smooth communication and service consistency. Provide guidance to reception staff on reservation processes and standards.

About You

You're a motivated hospitality professional with a passion for guest experience and commercial success. You combine organisation with personality -- able to deliver exceptional service while keeping an eye on the bigger picture.

You will have:

Proven experience in hotel reservations, sales, or front office management (preferably boutique or independent). Knowledge of OTA platforms and booking systems (Guestline experience preferred). Excellent communication and customer service skills. Strong organisational ability and attention to detail. A proactive, solution-focused attitude and the ability to manage multiple priorities.

What We Offer

Competitive salary and performance incentives. The opportunity to take ownership of the reservations and sales function at one of Nottingham's most iconic boutique hotels. A creative and supportive team culture. Real scope for professional development within an independent hospitality business.
Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person