Job Description

Job Ref:

SCO6165

Branch:

SPACE - St Andrews Hall

Location:

SPACE - St Andrews Hall, Saint Andrews

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

Wednesday - Saturday 10am to 4pm

Hours per week:

24

Posted date:

01/07/2025

Closing date:

13/07/2025

About the Role

As a Reservations Consultant for Space Student Accommodation, you will be the first point of contact for prospective student residents. Based in our vibrant Sales Hub within Space Cafe on South Street, your role is to drive conversions from enquiries to completed bookings while delivering exceptional customer service.



You will act as an ambassador for the Space brand, guiding prospective residents through the booking journey with warmth, professionalism, and in-depth knowledge of the accommodation offering. In addition, you'll support the wider Scotsman Hospitality business by handling restaurant and event enquiries, and assisting with hotel reservations for The Scotsman Collection.

Key Responsibilities

Student Accommodation Sales

Engage with prospective residents in person, via email, and over the phone to provide information on availability, pricing, and the booking process Promote the benefits of living at Space, highlighting location, community, and value for money Follow up on leads using our CRM system to maximise conversions Assist students throughout the booking journey, ensuring a seamless and supportive experience Encourage viewings and help coordinate with the on-site property team Accurately record interactions and booking progress in StarRez CRM

Brand Representation

Represent the Space brand in a professional and engaging manner at all times Provide a welcoming and informed presence in the Space Sales Hub Support in the delivery of events, campaigns, and promotional activities as required

Scotsman Venue Support

Respond to restaurant and event enquiries for other Scotsman venues, delivering a consistent customer experience Assist with hotel reservations across The Scotsman Collection, offering cross-promotional support where appropriate Maintain strong knowledge of Scotsman venues to promote effectively

What We're Looking For

Excellent communication and interpersonal skills Confident and personable with a natural ability to build rapport Sales-driven with a focus on delivering results Highly organised with strong attention to detail Able to work independently and as part of a wider team Comfortable using CRM systems (experience with StarRez is an advantage but not essential) Previous experience in customer service, hospitality, or student accommodation is desirable

What We Offer:

Competitive salary

and benefits package.

A friendly and supportive

work environment.

Opportunities for

professional development and career growth through our Scotsman Steps Programme.

The chance to

make a positive impact on the student experience in St Andrews.

Wagestream

- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.

Access to

the Scotsman Perks Benefits Portal.

Refer a Friend

Scheme.

Next Steps:

If you think the role of Reservations Consultant is for you, apply now and one of our friendly team will be in touch.



SPACE student accommodation in St Andrews is due to open in September 2024 comprising of both Studios and shared apartments exclusively designed with students in mind.



The concept behind SPACE is to develop student accommodation that does not only provide a contemporary and design-led home for students who attend the University of St Andrews but also provides an inclusive environment where every aspect of student life is catered for.



We believe that students need more than a room to call home and therefore we are developing a property that has shared communal spaces that will offer all students a place to go to socialise in the communal social hub, study within the library, and study pod, entertain friends within a private kitchen dining room or and keep fit and active in the gym or recreational hall.



The guiding principles of SPACE are to put our students front and centre of all decisions at every stage of the development from creating contemporary, sustainable apartments and studios to delivering vast social spaces that add value to the students who stay in SPACE. We also believe that by focusing on the provision of an inclusive events program which will include activities linked to Health, wellbeing, and social interaction both within the student community and the wider residential community we will provide a home that will offer far more than just a place to rest.