Job Description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London\xe2\x80\x99s Whitehall, unites the allure and heritage of Raffles with one of the world\xe2\x80\x99s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. \xe2\x80\x8b



An exceptional opportunity presents itself for a Reservations Executive to be part of an iconic London Opening.

Reporting into Reservations Manager, you will be responsible for the accurate, and efficient execution of hotel room reservations, providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Reservations Executive will be required to be independent and proactive, acting as in a professional manner on a day-to-day basis, including high demand periods.

Specifically as the Reservations Executive:

• Keeping all booking, credit records and accounts updated and accurate.
• Driving innovation and continuous improvement of the department and the guest experience.
• Implementing and monitoring all processes, procedures, and service standards.
• Liaise with and ensure clear communication channels and methods with all other departments in order to facilitate complete guest service.
• Exceeding guest expectations on a daily basis.
• Communication with staff and guests in a friendly and professional manner.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within luxury hotels or a similar role
• Proven organizational skills and able to work independently or as part of a team
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Able to work within a team
• Ability to multitask and remain calm under pressure
• To be detail-oriented

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that\xe2\x80\x99s a pub quiz, team run or festive party
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor\xe2\x80\x99s extensive brand portfolio

Accor