Job Description

Overview:

We are seeking an exceptional

Reservations, Household & Guest Relations Manager

to oversee the seamless operation and guest experience of a prestigious, multi-million-pound private residence in Mustique. This is a rare opportunity to manage bookings, staff, and high-profile guests in one of the world's most exclusive locations.

This role calls for a highly capable individual with proven experience in UHNW environments - someone who can anticipate needs, remain discreet, and execute with precision and warmth.

Key Responsibilities:

Manage all short-let and holiday bookings for the property, ensuring a streamlined and luxurious guest experience from enquiry to post-departure follow-up.

Coordinate all travel arrangements for guests, including flights, transfers, and special requests.

Oversee household operations and lead a team of household staff, maintaining the highest standards of service and property presentation.

Act as the primary liaison between guests, the property owners, and third-party vendors.

Deliver an exceptional and personalised guest journey, creating memorable stays that reflect the unique charm of Mustique and the property.

Support the ongoing marketing and promotion of the rental, working with agents and digital platforms to enhance visibility and desirability.

Ideal Candidate Profile:

Experienced in managing UHNW clients, ideally from a background in executive assistance, lifestyle management, private household, or luxury hospitality.

Highly proactive and solutions-oriented, with a keen attention to detail and discretion.

Outstanding interpersonal and communication skills; able to build trust and rapport effortlessly.

Comfortable working flexible hours and adapting to dynamic environments.

Strong international travel acumen, with a clear understanding of luxury expectations and logistics.

Skilled in managing people, delegating effectively, and maintaining calm under pressure.

What We Offer:

The opportunity to work with one of the Caribbean's most exclusive settings.

A hands-on, dynamic role with significant scope to shape and enhance a world-class guest experience.

Competitive contract remuneration, reflective of experience and calibre.

Job Type: Full-time

Pay: 45,000.00-50,000.00 per year

Benefits:

Company events Flexitime Free or subsidised travel Work from home
Work Location: Hybrid remote in Guildford GU1 3XJ