Job Description

Resettlement and Support Officer

Salary : S02, 38,934-40,755 (FTE)

Working Hours : 18 hrs p/w (Salary Pro-rata)

About the Role

The purpose of this role is to provide services to homeless households accommodated across all forms of temporary accommodation, connecting them to support and assistance provided by local Voluntary, Community and Faith organisations, schools, Children's Centres, Health and Adult Social Care partners as well as working to resettle them into suitable accommodation which either meets the Council's ongoing statutory homelessness duty or alternatively ends the main homelessness duty with a private rented sector offer.


Following a service re-design, this new role will be pivotal in providing a customer focussed approach to those in emergency and temporary accommodation by helping them move into more settled, permanent accommodation.


The variety of duties will include assessing households accommodation needs, promoting the range of alternative housing options, including but not limited to supporting vulnerable households and signposting to additional providers as is suitable, sourcing private sector accommodation and nominating to accommodation from registered providers .


If you are driven to making a difference in supporting household in need of support and assistance in finding permanent accommodation we would love to hear from you. With a demonstrable awareness of housing legislation, or ability to evidence how practical knowledge will be applied, this role will aim at providing a supportive environment for households to empower them in finding a home.


Please view JD here


Closing date 15/6/25

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.


The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .



*About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.*