Job Description

Your Role

EF Bournemouth International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay community.
In this role, you'll be connecting with local families, often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive, and culturally enriching experiences that benefit both students and host families.

Position Details:

FIXED TERM
40 hours a week
04/01/2026 -06/02/2026

If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.

Careers at EF | Open the world with us
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities
Proactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay network


Preparing written information to be given to prospective and current homestay providers


Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK


Processing & maintaining homestay accommodation records using the EF's own accommodation database


Providing pre-departure accommodation information to providers about arriving students


Attend local events or organize info sessions at community centres to present the benefits of hosting international students


Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations


Respond quickly to host-student mismatch situations and help arrange emergency placements when needed


Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students


Support students and providers with move and transfer requests when necessary


Strive to improve the quality of our homestay provision




Requirements
Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential


Familiar with Microsoft Office and CRMs (desirable)


Highly motivated, energetic, positive


Customer service orientated, friendly & approachable manner


Able to remain calm under pressure & to diffuse potentially difficult situations


Sensitive to needs of international students living away from home


Excellent communicator with students, colleagues, and external clients


Attention to detail, organised & thorough


All offers are subject to a clear enhanced DBS check and two references


Legally able to work in the UK at commencement of employment




Why you will love working with EF
Continuous professional development


Work in a truly international environment


Regular social events


Ambition is nurtured and fast-tracked career enhancement opportunities are provided


Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


Employee Assistance Program


Access to EF Hello language learning




EF Education First - Our History and Values
Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
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