Job Description

Resident Engagement Officer (Retrofit)

Contract:

Permanent x3

About the Role

Your role:

The GMCA has an exciting opportunity for aResident Engagement Officer (Retrofit)to join its award-winning Retrofit Team in the Environment Directorate.


The role will support a team delivering over 100m of housing retrofit measures to help meet the targets in the Greater Manchester 5-year Environment Plan and Retrofit Action Plan which are aiming to make Greater Manchester carbon neutral by 2038.


A key focus of the role will be to support the delivery of GMCA's devolved Warm Homes: Local Grant by undertaking engagement activity with residents and landlords. The post holder will be required to plan and host engagement sessions in public settings as well as engage and support residents on a one to one basis within their homes in allocated districts of Greater Manchester.


The energy efficiency improvements and low carbon heating systems installed through these schemes will result in homes that are cheaper to heat, more comfortable to live in, and have less impact on the environment.

About you:

The GMCA is seeking an individual with experience of face to face customer engagement, conveying technical information in simple to understand language, and persuading residents on retrofitting their homes. The post holder will need to be a self-starter, generating their own workload including the creation of marketing material and strategies.


A commitment to partnership working is essential, as you will work closely with government departments, local authorities, registered providers of social housing, contractors, and a wide range of local partners. Most importantly, we are looking for an individual with a passion for tackling climate change and fuel poverty, as this retrofit-focussed role is an excellent opportunity to have a direct impact on these issues.


The role requires significant knowledge of effective methods for engaging residents, including those who require additional assistance, and of housing retrofit. Therefore, the post is ideal for a PAS2035 accredited Retrofit Advisor. However, candidates with transferable skills may be considered for formal training.

About us:

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.


We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.


To find out more about working for us please click here:https://www.greatermanchester-ca.gov.uk/

Our offer:

In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:


Greater Manchester Combined Authority - Home | greater.jobs

Mandatory Information:

Artificial Intelligence (AI)

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.


Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

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Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.


For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Hybrid working

This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

FOR ROLES EXEMPT FROM THE REHABILITATION OF OFFENDERS ACT:

This role is exempt from the Rehabilitation of Offenders Act (1974) and will require disclosure of all convictions including those considered spent under the Act. The role holder will be subject to an Enhanced level check by the Disclosure & Barring Service.