Job Description

Resident Engagement Team Member

Temporary Contract (there may be an opportunity for a permanent role following the contract period, dependent on individual performance and organisational requirements)

Salary from 24,611 - 27,346 pending salary benchmarking.

35 hours per week

About LRHA:

We are a vibrant organisation with an amazing culture. We offer competitive benefits that include a generous annual leave entitlement, enhanced sick pay, employee assistance programme, private medical insurance, pension, mileage; and reward and recognition scheme.

You will also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you are helping people and communities across Lincolnshire to thrive.

We are proud to hold the Investors in People Platinum Standard, which makes a statement about the kind of organisation we are; the way we operate and our values. The Association strives to lead, support, and manage people well for sustained performance and results, because ultimately it is our people that make the difference.

About the role:

You'll be working closely with the Resident Engagement Manager and Operations Team, to provide an efficient and effective pathway to positive resident engagement by the delivery of great resident service and accurate administration.

Your background and experience will shine through in your confidence as you are trusted to liaise with staff, residents, and suppliers, achieve targets and deadlines, all while showcasing the high quality of your work.

Who we're looking for:

You will be well-organised, professional, and thorough in your approach, friendly and approachable, but also caring and helpful in your approach to our vulnerable and older residents. You will be motivated and depending on your current skills, knowledge, and experience willing to undertake training within the role.

You will be computer literate, with experience of MS Office and Teams.

You'll have any IT devices, software and equipment provided to you. You will be working from Markime House, Pooles Lane, Spilsby, PE23 5EY.

LRHA is committed to safeguarding and promoting the welfare of all and expects employees to share this commitment. Background checks and a Disclosure Barring Service (DBS) will form a part of the selection process.

If you are successful:

You'll be joining a highly motivated and growing team, determined to play our part in 'Working together to enhance the quality of life for our current and future residents' and 'To provide good quality homes for rural people in need'.

You can bring all your skills and experience to the role which will:

Achieve high levels of resident satisfaction;

Ensure our residents live in safe and well-maintained homes;

Have the opportunity for training and professional development; and

You'll look forward to coming to work and doing a job that makes a difference to our residents.

What you will get in return:

Our package currently includes:

Competitive salaries which will reflect your skills, abilities, and experience.

25 days annual leave plus bank holidays with a further 5 days concessionary / non occupational training days awarded at the discretion of the Chief Executive.

The opportunity to purchase additional annual leave.

Employee Assistance Scheme offering a 24/7 confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing.

After completion of one year's service, you will be invited to join the Association's Medical Insurance scheme.

Pension scheme with an 8% employer contribution.

Enhanced sick pay policy.

Reward and recognition scheme.

Access to professional and personal development both in-house and via external routes.

How to Apply:

Apply via Indeed with a copy of your CV and let us know how your skills, competencies and experience match the role profile. You should also explain how you align with our culture and values.

Please note we may contact candidates or close the vacancy prior to the closing date.

You may also contact Rachael Fullwood (Chief Executive) or Michelle Turner (Deputy Chief Executive & Secretary) for an informal conversation regarding the role via 01790 754219.

Opening date: Monday 12 January 2026

Closing date: Friday 6 February 2026 at 12:00 noon

Formal interviews: w/c Monday 16 February 2026

Job Types: Full-time, Permanent

Pay: 24,611.00-27,346.00 per year

Benefits:

Company pension Sick pay
Application question(s):

How many years of direct experience of working with members of the public do you have? How many years of proven experience in customer service and relationship building do you have? Personal Statement.
In your personal statement, please include:
1) Have you ever been convicted of a criminal offence (spent convictions as defined by the Rehabilitation of Offenders Act 1974 being specifically excluded)?
If YES, please provide details of the offence and dates.

2) Are you required to have a work permit?
If YES, please provide details:

3) Please provide details of any illness that has caused you to be absent from work for more than 5 consecutive days over the past 2 years.

4) Explain why you would be the best candidate for the Resident Engagement Team Member role?

5) Any relevant training undertaken?

6) Please provide any other supporting information for your application.

Work Location: In person