Job Description

Are you ready to be part of something special?

Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.


Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.


At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.


Here at Settle we are looking for a

Resident Experience Partner

to join our engagement team on a

6 month fixed term contract

.


Settle has started to develop a new approach to colleague and resident engagement, your role will be to deliver these ambitions as involving residents and colleagues in the decisions that we make is how we run our business. You will partner with the organisation and external agencies to support residents in a way that works best for them, with resident engagement and influence at the forefront of your role. You will be open minded, resilient, and curious, working closely and collaboratively with the customer experience team to deliver joined up services which when delivered achieve positive change

Outline of Key Responsibilities...

Support delivery of the resident engagement plan. Build strong and trusted relationships with resident panels, forums, communities, and stakeholders. Understand and identify opportunities to drive engagement across various resident demographics and communities. Co-ordinate a programme of resident engagement activities and develop ways of working which promotes the use of digital solutions, including social media. Support internally and externally to achieve successful outcomes from resident led activities. Align resident engagement to consumer standards and housing legislation to ensure compliance. Work closely with customer insights on data analysis looking at trends and opportunities for improvements to the services we deliver. Support and drive the development of increased resident engagement through digital channels and relevant methods. Be an advocate for residents and communities by raising awareness of resident feedback across settle and demonstrating action. Review and research external best practise for resident engagement making recommendations for continuous improvement opportunities. Work closely with colleague experience to encourage an aligned approach to engagement. Support the Head of People and Resident Experience in delivery of a positively impactful and meaningful resident experience. Support the activities and outputs of resident forums, ensuring we have robust records of what residents have told us and the actions

We are looking for someone who has...

Excellent interpersonal skills with a resident focused attitude and the ability to develop strong working relationships to achieve desired outcomes. Proven ability to remain focused and work independently and with others to very tight deadlines across multiple campaigns and projects in a dynamic environment with often changing principles. Experience of working in a customer focused environment engaging effectively with a diverse group of people including the public and partners Collate, analyse, and report data into meaningful feedback. Excellent organisational skills, be self-motivated, proactive, and flexible in your approach. Accept responsibility for decision making and problem solving. Prioritise effectively and manage your own workload. Deliver high levels of customer service, quality, and operational effectiveness. Resilient, copes well under pressure. Communicate clearly in writing and verbally with a wide range of residents and colleagues. Uphold and live settle values with a robust commitment to diversity. Be a professional in the housing sector by aiming towards and achieving professional development through the chartered institute of housing.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

annual salary:

40,800 per annum

flexible working:

hybrid and flexible options available (role-dependent)

generous leave:

27 days of annual leave, increasing to 32 days with length of service

family leave:

enhanced maternity, paternity, and adoption leave

pension contributions:

up to 10% from Settle

healthcare cash plan:

for your health and wellness

flexible benefits:

cash towards your heath and wellbeing

development

: excellent personal and professional growth opportunities


And that's just the beginning! We're also thrilled to provide:

fresh fruit Mondays:

keep your energy up with healthy snacks

colleague-led campaigns and celebrations:

wellbeing weeks and charity bake sales

volunteering days

: 2 paid days to give back to the communities we work in

secure parking:

free onsite parking and bike sheds too!

local discounts:

enjoy perks from our community partners

mental health support:

access to counselling sessions and mental health resources

feedback commitment:

we listen to our colleagues and take action

shower facilities:

perfect for those who cycle to work or hit the gym

early finish Friday:

a kickstart to the weekend!

At Settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.


Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.


Please ensure you fully answer the questions on the application form.

Closing Date: 23rd July 2025