Job Description

Our resident hosts are the first people that our residents and visitors will see when they arrive. You are crucial to making them feel at home throughout their stay with us. You will welcome residents as they arrive and depart the development, as well as dealing with all day-to-day enquiries from maintenance issues to parcel delivery and everything in between.

You should share our desire to deliver exceptional customer service.. Great delivery is key to our service and you will need to be well presented, charming and courteous.

As a high-volume business, you will need to be highly organised to ensure everything is dealt with quickly and efficiently and enjoy working varied hours on a flexible shift pattern. You will be responsible for ensuring that our residents get the very best out of living with us. You will be there to listen and respond to our members and in doing so your ideas will be crucial to evolving what we do and how we do it.

Responsibilities:

Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive at and depart the development. Being the first voice for telephone enquiries, either assisting directly or directing the call as appropriate. Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required. Carrying out apartment tours and answering leasing enquires Receive customer feedback, suggestions, and complaints and either deal with them directly or escalate them to the relevant parties. Ensure that all customer interactions are recorded on the CRM system. Receive and follow-up repair notifications from residents and arrange with internal or external contractors as appropriate. Receiving and distributing parcels and secure mail to residents Coordinating the booking of communal spaces by residents. Ensuring that the gym and communal areas are regularly monitored to maintain a safe environment and to prevent misuse. Issuing guest access and parking arrangements as required, including the booking of loading spaces for move-ins and move-outs. Preparing inventory check-in and check-out reports, including raising any charges Move-in day property introduction and handover with new residents. Actively engage with residents to build long-term relationships and be an active participant within the community. Assisting with the organisation and running of resident events To own the reputation of the development and seek to exceed resident expectations through a total commitment to providing solutions of the highest possible standards. To approach each enquiry with a 'can do' attitude. Ensure compliance with all relevant legislation and best practices, paying particular attention to the health and safety of staff, contractors and residents and maintaining appropriate records. Assist in the coordination of the building emergency procedures, including fire safety protocols and Resident engagement.
Job Type: Full-time

Pay: 28,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site gym Referral programme Sick pay Transport links
Schedule:

8 hour shift Holidays Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer Service: 1 year (required) BtR: 1 year (preferred)
Work Location: In person

Reference ID: ApoHost