Job Description

About the role

Are you passionate about empowering communities and making a real difference in people's lives? We're looking for a dynamic and enthusiastic Resident Involvement Coordinator to join our team and help strengthen the voice of our residents.


You will be responsible for embedding Resident Involvement across PCH as a culture of listening and acting upon our residents' views in order to achieve the best possible services. You'll achieve this by providing leadership, advice and guidance on how to consult and identify new initiatives in order to include and involve a wide range of residents.


You will coordinate, implement and develop PCH's Engagement Strategy; with the aim of achieving highly effective engagement opportunities to enable residents to participate in and influence service improvement.

Our ideal candidate for this role is someone who:

Is a highly motivated and creative individual, who is passionate about achieving the best services for residents. Maximises the opportunities for residents to become involved in service improvement and PCH's decision making processes, supporting residents to give informed opinion. Empowers colleagues to involve residents through consultation and other engagement activities; reporting on the impact and successfulness of those opportunities. Is able to work locally with community groups to provide guidance on achieving aims and aspirations for the area. Is highly organised and IT competent person who can coordinate fast moving service delivery, and manage the recording, monitoring, measuring and reporting of involvement activities.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.


For an informal discussion about this role, please contact Richard Lunn, Senior Resident Involvement Coordinator on 07720 157151.


This post is not suitable for job share.


Shortlisting Date: 17th November 2025


Interview Date: 25th November 2025


If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.


We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.


Living and Working in Plymouth