Job Description

At LIVINGWAY, we are redefining what it means to rent, creating spaces that are more than homes; they are communities built on design, wellbeing, and connection.

As a Resident Liaison, you are the face and heartbeat of LIVINGWAY at RUFUS COURT. You're the first smile our residents see, the helping hand they rely on, and the person who ensures that every day in our community runs smoothly, safely, and positively.

This is an ideal opportunity for someone who thrives on people interaction, takes pride in presentation, and enjoys variety in their day -- from supporting residents and coordinating viewings to ensuring the building looks and feels its best.

About LIVINGWAY

We're dedicated to empowering individuals and communities through innovative living solutions and exceptional service. Rooted in excellence, integrity, and collaboration, LIVINGWAY is where passion meets purpose.

We believe renting should be simple, human, and inspiring and that starts with our team. Every interaction, every event, and every detail contributes to the way people feel at home with us.

Purpose of the Role

To provide on-site support to residents and prospective tenants, ensuring that RUFUS operates to the highest standards of service, safety, and presentation. You'll help drive resident satisfaction, assist with lettings activity, and foster a vibrant, welcoming community environment.

This position can be structured as part-time or full-time, depending on experience and availability, making it an excellent opportunity for someone looking to develop a rewarding career in property and resident experience within the Build-to-Rent sector.

Key Responsibilities

Resident Support & Engagement

Act as the first point of contact for residents, delivering a warm, professional, and solutions-focused service. Handle resident queries, feedback, and concerns promptly, escalating where appropriate. Build positive, long-term relationships with residents to create a sense of belonging and trust. Provide updates on building notices, events, and maintenance schedules via the Resident App or in person.

Lettings & Move-Ins

Support with resident enquiries, viewings, and move-ins -- presenting apartments and communal spaces to reflect the LIVINGWAY brand. Assist in the onboarding process for new residents, ensuring a smooth transition from viewing to move-in day. Coordinate renewals and rental payments with the central Property and Tenancy teams. Complete detailed inventories, inspections, and check-outs to a high standard using digital platforms.

Building Standards & Presentation

Take ownership of the appearance of RUFUS -- ensuring communal areas, entrances, and outdoor spaces are immaculate at all times. Carry out regular site inspections, reporting any maintenance or cleaning requirements promptly. Liaise with cleaning and maintenance contractors to ensure works are completed efficiently and to standard. Support the coordination of safety and compliance checks where required.

Community & Events

Help to plan and deliver on-site resident activities, events, and seasonal campaigns that strengthen community engagement. Encourage residents to get involved in wellness sessions, socials, and community initiatives. Gather resident feedback and share insights with the Community Manager to improve experience and retention.

Operations & Reporting

Maintain accurate on-site records, including maintenance logs, incident reports, and resident communications. Ensure all health, safety, and fire standards are adhered to. Provide updates to the Community Manager on site activity, resident trends, and leasing opportunities.

Skills & Experience

1+ year experience in lettings, hospitality, or property management (Build-to-Rent preferred). Exceptional communication and customer service skills. Strong organisational and problem-solving ability. Confident using mobile and laptop-based systems for inspections and reporting. Understanding of property presentation standards and safety awareness. Attention to detail and pride in creating a welcoming environment. Basic knowledge of tenancy processes, renewals, and resident management.

Personal Attributes

Friendly & approachable: naturally builds rapport and makes people feel at home. Self-motivated: able to work independently and take initiative to resolve issues. Professional & reliable: represents the brand with integrity and care. Organised & proactive: can manage multiple priorities without losing focus. Community-minded: enjoys being part of a positive, inclusive resident culture.

Hours of Work

This role offers flexibility and can be structured as either Part-Time or Full-Time, depending on experience and operational need.

Proposed Core Hours (Part-Time Example):

Monday: 11:00 - 15:00 Tuesday: 15:00 - 19:00 Wednesday: 15:00 - 19:00 Thursday: 11:00 - 15:00 Friday: 12:00 - 16:00 Alternate Saturdays: 10:00 - 14:00 (one on, one off)

Compensation

Above minimum wage, salary dependent on experience Opportunity for additional hours or development into a full-time role as the site and team grow. Full training and professional development support provided.

The LIVINGWAY Mindset

We live how we love -- and that means:

We care: about our residents, our buildings, and each other. We perform: we take pride in delivering excellence in every detail. We grow: we innovate, evolve, and create opportunities for everyone to thrive.
Job Types: Full-time, Part-time

Pay: Up to 30,000.00 per year

Expected hours: 20 per week

Benefits:

Casual dress Company pension Employee discount Health & wellbeing programme On-site parking
Application question(s):

What does an exceptional resident experience mean to you, and how would you deliver that? Tell us about a time you identified an issue on site and took initiative to resolve it before it became a bigger problem. What do you think makes LIVINGWAY different from a typical landlord or agent, and how would you reflect that in your role?
Work Location: In person