Job Description

WPS are seeking an

experienced Resident Liaison Officer (RLO)

to join our team delivering

planned retrofit works

across North West Leicestershire. This is a key role ensuring excellent communication and support for residents throughout energy efficiency improvement projects.


You will act as the main point of contact for residents, ensuring they are fully informed and comfortable with the works taking place in their homes. The projects include

External Wall Insulation (EWI), Solar PV installations, and Air Source Heat Pumps

, so experience in similar schemes is ideal

Key Responsibilities

Serve as the primary liaison between residents and the project team. Provide clear, timely communication about planned works, schedules, and any potential disruptions. Conduct pre-works visits and consultations to explain processes and address concerns. Manage resident queries and resolve issues promptly and professionally. Maintain accurate records of communications and appointments. Support vulnerable residents to ensure their needs are met during works. Work closely with site teams to coordinate access and minimise inconvenience.

Requirements

Proven experience as an

RLO in planned works

, ideally within

retrofit or energy efficiency projects

. Strong knowledge of measures such as

EWI, Solar PV, and Air Source Heat Pumps

. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Full UK driving licence and willingness to travel across LE67 and wider North West Leicestershire.

What We Offer

Competitive salary and benefits package. Opportunity to work on innovative sustainability projects improving energy efficiency. Supportive team environment with ongoing training and development.


Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.



To learn more about the checks included in this process, please click on the following link: National Security Vetting


Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.


We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places

- working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet

- protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people

- creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.


We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.


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