Job Description

Overview

We are seeking a dynamic and motivated Liaison Officer to work closely with the site team, to act as a bridge between our contractors carrying out the refurbishment works and the residents. The ideal candidate will possess strong communication skills and a keen ability to analyse resident needs, ensuring exceptional service.

Duties

Serve as a point of contact for residents and the client Assist in providing information and support to the residents Provide daily updates on resident issues to the Site Manager along with a weekly summary to the Site Manager and Contract Manager Provide a monthly report to the Client of activities undertaken and activities planned Work with the Client and residents' representatives according to contractual procedures. Take a pro-active approach in developing enhanced policies and procedures to improve service levels and efficiency. Establish a clear procedure for complaints and residents' issues / feedback to the Construction team Establish contact with residents with special needs/requirements Provide advanced notification regarding noisy, dusty or out of hours work Assist in agreeing residents' choice items Prepare home owner manual packs The right candidate will be contactable, approachable, available and pro-active, continuously planning ahead, looking to prevent conflict or difficulties from arising and dealing with complaints before they become too serious.

Experience

Proven experience in a customer service role is crucial Excellent interpersonal skills, with the ability to build rapport quickly with diverse stakeholders. A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us in this exciting opportunity where your skills will make a meaningful impact on the project delivery as a whole.

Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Standage - Bramley - RLO
Expected start date: 30/06/2025