Job Description

Guildford - 6 months, after moving to South West London

Benefits

Annual leave:

25 days plus bank holidays

Long service awards:

Recognition and rewards for continuous service milestones

Perkbox membership:

Enjoy free coffees, cinema tickets, trips away, and much more

Volunteer day:

A paid day each year to support a charitable cause
The Role

Our

Resident Liaison Officers (RLOs)

act as a key point of contact for residents, ensuring they feel respected, informed, and valued throughout their engagement with us. We're looking for someone with empathy, patience, and a proactive approach to join our dedicated team.

Responsibilities

Attend resident surgeries, assisting vulnerable individuals with repair requests and keeping residents and scheme managers informed of progress Organise consultation events and attend meetings as required Identify and record any resident vulnerabilities, liaising with clients' housing officers or relevant support services where necessary Work closely with our Performance Team to ensure accurate recording of resident information within our systems Manage and investigate complaints, ensuring all inquiries from MPs, councillors, and residents are resolved promptly and communicated effectively
Requirements

Experience working with vulnerable residents, with the ability to adapt communication style to meet individual needs Proven background in a customer service-focused role Full, clean driving licence Flexibility to travel between sites and attend occasional evening meetings
If this sounds like the right opportunity for you, we'd love to hear from you -- don't wait to apply!

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Work Location: In person