Job Description

Resident Liaison Officer - West London (SHF Retrofit)

Company:

WPS

Location:

West London

Contract Type:

Full-Time

Start Date:

ASAP

Salary:

Competitive, based on experience



WPS is recruiting a

Resident Liaison Officer

to support our newly awarded

SHF Retrofit contract

in

West London

. This flagship programme will deliver energy efficiency upgrades to over

800 homes

, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey.



As an RLO, you'll be the key point of contact for residents, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report to the Project Manager, supporting the delivery of

PAS2035-compliant works

including:

External Wall Insulation (EWI) Roof insulation Windows and doors Solar PV Air Source Heat Pumps

?? Key Responsibilities

Act as the main liaison between residents and the site team Schedule appointments and communicate work programmes clearly Handle queries, concerns, and complaints with empathy and professionalism Support the delivery of retrofit works to PAS2035 standards Maintain accurate records and contribute to compliance documentation

?? Ideal Candidate

Previous experience in

planned works or retrofit projects

, ideally within SHDF programmes Strong communication and organisational skills Ability to work independently and collaboratively Full UK driving licence (essential due to travel across sites) Familiarity with social housing environments and tenant engagement


Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.



To learn more about the checks included in this process, please click on the following link: National Security Vetting


Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.


We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places

- working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet

- protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people

- creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.


We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.


PLACEHOLDER