Job Description

Resident Liaison Officer

Location:

Whitchurch Rd, W11 4AT

Start Date:

ASAP

Contract Duration:

3+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate:

20.86 per hour

Job Ref:

5275384

Job Responsibilities

Act as the primary point of contact for residents, addressing their inquiries and concerns in a timely and professional manner. Facilitate communication between residents and the housing management team to ensure efficient resolution of issues. Coordinate and attend meetings with residents to discuss housing-related matters and provide updates on ongoing projects. Maintain accurate records of all interactions with residents and any actions taken to resolve their issues. Ensure compliance with all relevant policies and procedures, including confidentiality agreements and data protection regulations. Assist in the organization and delivery of community events and initiatives aimed at enhancing resident engagement and satisfaction.

Person Specifications

Excellent communication and interpersonal skills, with the ability to effectively engage with a diverse range of residents. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously. Proven experience in a customer service or liaison role, preferably within the housing sector. Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic work environment. Proficient in the use of standard office software and communication tools. Commitment to maintaining confidentiality and upholding the highest standards of integrity and professionalism.

DISCLAIMER:

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Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 20.86 per hour

Expected hours: 37 per week

Experience:

Resident Liaison Officer: 1 year (required)
Work Location: In person