Job Description

JOB DESCRIPTION


We're excited to offer a new opportunity for a Resident Liaison Officer to join our Building Safety Team in London. This full-time, permanent role is focused on project delivery and will involve a flexible working approach--spending time both in our London office and on-site nationwide, depending on the phase of each project.

About the role

As Resident Liaison Officer, you'll play a pivotal role in managing relationships between residents, colleagues, and contractors throughout the delivery of key building safety works--including investigations, remediation, and installations.


You'll ensure residents are fully informed and consulted before, during, and after works, and that their feedback is actively incorporated into project planning and execution. Your ability to communicate clearly and empathetically will help build trust and transparency around building safety initiatives.


Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.

What we're looking for

We're a customer-first organisation, where how we work matters just as much as what we deliver. We're looking for someone who brings not only experience but also a collaborative mindset and excellent communication skills.


You should be able to demonstrate:

Proven ability to manage resident relationships and communications Strong oral and written communication skills Ability to build and maintain effective relationships Experience working with resident panels, customer groups, or external agencies--ideally within Residential Social Landlords A proactive approach to customer service Confidence in influencing and negotiating with stakeholders High attention to detail and accurate record-keeping for audit purposes Ability to manage pressure and meet deadlines Budget management and cost control experience Skilled in handling complaints and customer feedback collaboratively Understanding of social housing legislation and tenancy management Awareness of health & safety legislation and policy
To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile.

Please apply with a CV and personal statement outlining how your skills, knowledge and experience meet the

essential criteria in the role profile.

Interviews will be conducted in person at our Euston Road premises on Monday, 4th November.

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ABOUT US


The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



Job Identification
12777
Job Category
Development and Commercial Services
Posting Date
10/13/2025, 06:00 PM
Apply Before
10/23/2025, 06:00 PM
Locations
London - Euston Road
Assignment Category
Full-Time
Salary
41,754Recruitment Advisor
Angela Shek 01392 347 161 Angela.shek@guinness.org.uk