Job Description

Resident Liaison Officer

Salary:

34,000 + 4,560 Car Allowance

Based:

W11/W12, Kensington and Chelsea

Shift Pattern:

Monday - Friday, 8am - 5pm

Contract Type:

FTC until August 2026 (Potential to go Permanent)

Are you ready to make a real difference in people's lives? We're looking for a Resident Liaison Officer to join a fast-growing, dynamic property services team. This is your chance to work on exciting infrastructure and social housing projects, delivering top-notch customer care while developing your career.

What you'll do:

Be the main point of contact for residents, ensuring smooth communication between them, clients, and the operational team. Support residents through refurbishment, retrofit, and maintenance works, proactively resolving any concerns. Coordinate pre-start meetings, needs assessments, and action plans to deliver an outstanding service experience. Maintain property records, document work progress, and ensure residents are informed every step of the way. Attend forums, newsletters, and resident events to build strong community relationships. Handle complaints and ensure the highest standards of customer care are consistently met.

Who we're looking for:

Enthusiastic, proactive, and driven individuals who love helping others. Strong communication skills with the ability to handle sensitive situations professionally. Experience in care, retail, or customer-facing roles is a bonus, but not essential. Full UK driving licence and access to your own car.

What we offer:

Competitive salary up to 34,000 plus 4,560 car allowance. Fixed-term contract until August 2026 with potential to go permanent. A chance to work on meaningful projects that positively impact communities.
Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: Up to 38,500.00 per year

Application question(s):

Are you available to interview on Thursday 06/11?
Work Location: In person