Resident Liaison Officer Job in F&H Complete Construction Limited

Resident Liaison Officer

Oldbury, ENG, GB, United Kingdom

F&H Complete Construction Limited

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Job Description

Resident Liaison Officer (RLO)

Location:

Oldbury (covering Tamworth & Birmingham)

Salary:

29,000 + Travel Allowance or Van & Fuel Card

We're seeking a

Resident Liaison Officer (RLO)

to join our team, supporting residents through refurbishment and maintenance works. The ideal candidate will be empathetic, proactive, and committed to providing an excellent customer experience.

Key Responsibilities:

Act as the main point of contact for residents, ensuring clear communication and support throughout works Attend resident surgeries, meetings, and consultation events Identify and record resident vulnerabilities and liaise with housing officers or support services Manage and resolve complaints efficiently and professionally

Requirements:

Experience working with vulnerable residents and adapting communication styles Strong background in customer service Full, clean driving licence Willingness to travel across sites and occasionally attend evening meetings
If you're passionate about helping people and delivering great service, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Work Location: In person

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