Job Description

Resident Liaison Officer

Salary: 31,000 - 33,000 DOE plus 3,000 Car Allowance & Benefits

Casey

Salford, Greater Manchester

Full-time, Permanent

We are currently recruiting for a Resident Liaison Officer to support one of our building refurbishment projects in Salford, Greater Manchester.

You will be based at Grey Friar Court and White Friar Court in Salford - two high-rise accommodation buildings owned and managed by our client, Salix Homes. We are conducting a variety of energy-efficiency and fire safety improvements to both buildings including new heating systems and fire sprinkler systems.

Who are we looking for?

We are looking for a proactive and personable individual with exceptional communication and problem-solving skills. You will act as the key link between our construction teams and residents, ensuring they are well-informed and supported throughout the project.

Handling queries and complaints with professionalism, you will work to maintain positive relationships while mitigating disruptions. Strong organisation and attention to detail are essential, as you will be responsible for scheduling appointments, coordinating trades, and ensuring smooth workflows within customer properties.

The ideal candidate will have experience in community engagement, customer service, or a similar role within construction or housing. You must be resilient, adaptable, and confident in handling challenging conversations while maintaining a customer-focused approach. A team player, you will collaborate closely with site management and operational teams to uphold company policies and enhance the resident experience.

A full UK driving licence is required and access to a vehicle with business cover insurance.

The role of a Resident Liaison Officer at Casey

Arranging and attending resident's consultation and open days

Collecting, collating, and disseminating information gained by Client's representatives

Resident prestart information correspondence, telephone, and visits to ensure knowledge of the works is forthcoming inclusive of duration, work type, and steps taken to minimise disruption during

Identify all special needs tenants including the elderly and infirm, and provide appropriate consultation and attention

Make appointments with tenants for all trades and ensure smooth workflows on customer properties

Constant and effective liaison with site management and workforce

Implement and abide by internal company policy and procedure

After care with residents and customers to address any on-going concerns and ensure satisfaction with services provided

Contribute ideas and assist with community initiatives

Attendance of community, PR, and resident events and conferences

Who are Casey?

Casey is a multi-disciplinary contractor with a strong reputation as a community-focused employer. We specialise in refurbishment, new build housing, public realm projects, park restorations, landscaping, highways, civil engineering and plant services.

Our purpose is "Improving Lives"--enhancing social environments and living standards through construction, development, and environmental services. Committed to supporting our communities, we believe thriving communities benefit both individuals and businesses.

Our six core values - do the right thing, embrace ownership, pursue growth, adopt an infinite mindset, be collaborative, and help & support - guide everything we do, from our projects to our people.

What do you receive in return?

Salary

between 31,000 - 33,000 depending on experience

Car Allowance

of 3,000 per annum

Pension Scheme

- We contribute 2.5% more than the employee's pension contribution, up to a maximum of 7.5% (e.g. employee puts 5% in, Casey puts 7.5% in)

Bupa Private Healthcare

Holiday Entitlement:

26 days holiday plus bank holidays (2-week shutdown at Christmas)

Option to buy, sell & carry-over holidays

Casey's Loyalty Scheme

- Additional Holidays for Continued Length of Service and Gifts for Special Work Anniversaries

Tusker Car Scheme

- Lease a fully-expensed car through this salary sacrifice scheme (available upon successful completion of probationary period)

Bi-annual company wellbeing day

Life Assurance/Death-in-Service

benefit - Equivalent to 3x your salary

Employee Assistance Programme

- 24/7 access for employees and their families

Access to our

Casey Benefits portal

- discounts on shopping, days out, gym memberships etc.

Free eye test and discounted eye wear

Access to our

online training platform

Recruitment Agencies

Casey manages all recruitment in-house and does not accept speculative CVs from agencies. Any CVs sent to us without prior agreement will be considered a gift, and we will not be liable for any fees should we choose to engage with the candidate directly.

Job Types: Full-time, Permanent

Pay: 31,000.00-33,000.00 per year

Benefits:

Company events Company pension Employee discount Free or subsidised travel Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay
Application question(s):

Do you have previous Resident/Tenant/Customer Liaison experience? What are your salary expectations? This role is based at our clients site on Bridgewater Street, Salford. Can you confirm you are happy with this?
Work Location: In person