Job Description

CLC is one of the UK's leading property maintenance and refurbishment groups with a turnover of c.250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more.

The Role

We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our Walsall team on a 3-month Fixed Term Contract. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works.


You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.

Responsibilities

Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements.

About You

Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential).

What We Offer

Competitive salary 25 days' annual leave + bank holidays Car allowance Up to 2,000 colleague referral fee Long-service awards Perkbox - access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year * Ongoing training, support and opportunities for progression, we promote from within